Global After sales Director - Talent Pool

Vinfast Trading And Production JSC

Địa điểm làm việc: Hà Nội

Hết hạn: 30/10/2024

Chi tiết công việc
Giới thiệu công ty

Thu nhập: Thỏa thuận

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Kinh nghiệm: 5 năm

phần mềm compliance data analysis english

Mô tả công việc

Job OverviewVinFast is a pioneering electric vehicle (EV) company committed to revolutionizing the automotive industry with sustainable and innovative mobility solutions. As a leading player in the EV market, VinFast is dedicated to delivering high-quality, cutting-edge electric vehicles that redefine the driving experience. Our team consists of passionate professionals driven by a shared vision of creating a greener and more sustainable future through innovation, technology, and excellence.In this role, you will be responsible for tasks in Global Sales - MKT - Aftersales department. You will collaborate with diverse teams, including other departments and VINFAST's partners, to create cutting-edge solutions, drive the company's success and to propel our global expansion within the automotive sector/industry.Job Responsibilities- Participate in building KPI sets to evaluate the effectiveness of after-sales services across markets and departments within the global after-sales division- Review KPI results and compliance with policies/procedures/guidelines of Service Providers/ Agents in the market to identify systemic risks, errors, and propose improvements for the market- Control and manage key after-sales plans of the market- Report, support in resolving urgent issues related to service operation activities in the market- Utilize data and analysis to propose initiatives to improve the quality of after-sales services in markets and enhance customer satisfaction- Analyze, evaluate, then propose improvements regarding after-sales process to optimize deployment efficiency and cost savings- Build and manage budgets for the global after-sales operation control area- Support the connection between the market and VF Global to address operational issues and establish the market

Yêu cầu

- Bachelor's degree or higher in Business Administration, Engineering, or related fields- At least 5 years of experience in the automotive industry (experience in after-sales is preferred)- Analytical mindset and proficient in data analysis tools- Good management and communication skills- Proficient in English (4 skills)- Strong attention to detail, organizational skills, and ability to manage multiple tasks simultaneously- Highly motivated, self-starter, and active learner with strong interpersonal skills- Knowledge of electric vehicle technology and industry trends- Knowledge related to after-sales service areaWe appreciate your interest in this opportunity. Given the high volume of applications, we will only be able to contact shortlisted candidates. We value your understanding and patience in this process. Thank you for your interest and cooperation.