Global IT Operation Support (German Language)

• Support End-User via SMT Ticket following ITIL Process which are maintained with defined SLA & KPI
• Contribute to problem investigation, change management
• Working on Oracle PL/SQL
• Support for new feature release, hot-fix
• Maintain and manage the application servers
• To the holder of this position other tasks and activities related to the current job can be assigned by line-manager

• Bachelor degree in IT/ Computer Science or relevant background
• Plus to have German language intermediate level or above
• Strong knowledge of SQL, PL/SQL
• Knowledge in Service Management Tool (Redemy , Service Now, ServiceDesk Plus)
• Knowledge in Project and Process Management will be an advantage
• To be trained in process know how (Incident, Problem, Change Management)
• ITIL foundation Certificate is a plus
• Flexible and able to support in CET time zone if required (1:00PM - 10:00PM)
• Have ability to work under pressure during peak periods and respecting the deadlines
• Have teamwork spirit, pro-active to support, share workload, document/share the knowledge, open mindset and continuous improvement.
• Strong communication, interpersonal and intercultural skills

Why BOSCH?

Because we don't just follow trends, we create them.

Because together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.

Benefits and Career Opportunities

• Working in one of the Best Places to Work in Vietnam
• Join a dynamic and fast growing global company (English-speaking environment)
• 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
• 100% monthly basic salary and mandatory social insurances in 2-month probation
• Onsite opportunities: short-term and long-term assignments
• 15++ days of annual leave + 1 day of birthday leave
• Premium health insurance for employee and 02 family members
• Flexible working time
• Lunch and parking allowance
• Various training on hot-trend technologies/ foreign language (English/Chinese/Japanese) and soft-skills
• Fitness & sport activities: football, badminton, yoga, Aerobic
• Free in-house entertainment facilities and snack
• Join in various team building, company trip, year-end party, tech talks and a lot of charity events