Global Technical Support Center EngineerVinfast Trading And Production JSC
Nơi làm việc: Hà Nội
Ngành nghề: Điện - Điện tử - Điện lạnh, Thống kê, Kỹ thuật, Bộ Phận Hỗ trợ, Ô tô - Xe máy, Khoa học
Thu nhập: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 20/11/2024
Hạn nộp: 20/12/2024
Mô tả công việc
Responsibilities:
• Provide expert-level support for VinFast vehicles, addressing issues related to electrical, mechanical, software, and system diagnostics. Offer remote troubleshooting to service centers and customers worldwide.
• Work closely with engineering and R&D teams to diagnose complex issues, identify root causes, and support product improvements.
• Create and update technical documentation, including troubleshooting guides, service manuals, and FAQs.
• Develop training materials for internal teams and partners.
• Manage technical incidents from initial report through resolution, ensuring timely and effective solutions. Track recurring issues and contribute to solutions that prevent future problems.
• Assist in field testing, evaluate vehicle performance, and gather feedback to support product optimization. Collaborate with customer support teams to ensure clear communication and excellent service.
• Support global operations by ensuring that technical support processes meet the needs of diverse markets, adapting to regional challenges.
• Provide expert-level support for VinFast vehicles, addressing issues related to electrical, mechanical, software, and system diagnostics. Offer remote troubleshooting to service centers and customers worldwide.
• Work closely with engineering and R&D teams to diagnose complex issues, identify root causes, and support product improvements.
• Create and update technical documentation, including troubleshooting guides, service manuals, and FAQs.
• Develop training materials for internal teams and partners.
• Manage technical incidents from initial report through resolution, ensuring timely and effective solutions. Track recurring issues and contribute to solutions that prevent future problems.
• Assist in field testing, evaluate vehicle performance, and gather feedback to support product optimization. Collaborate with customer support teams to ensure clear communication and excellent service.
• Support global operations by ensuring that technical support processes meet the needs of diverse markets, adapting to regional challenges.
Yêu cầu
• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, or a related field.
• 2+ years of experience in technical support or field engineering, preferably in the automotive, EV, or technology sectors.
• Hands-on experience with electric vehicle systems, including battery management, drivetrains, and diagnostic tools.
• Strong understanding of automotive systems, diagnostics, and troubleshooting.
• Experience with vehicle diagnostic software (e.g., OBD-II, CAN bus) and remote diagnostics tools.
• Familiarity with electric vehicle (EV) technology is highly desirable.
• Proficiency in English is required. Additional languages are a plus.
• Excellent communication skills, with the ability to explain complex technical concepts to non-technical audiences.
• Strong problem-solving and analytical abilities.
• Customer-focused and detail-oriented with the ability to handle multiple tasks in a fast-paced environment.
• Ability to work collaboratively in a global team and adapt to diverse work cultures.
• 2+ years of experience in technical support or field engineering, preferably in the automotive, EV, or technology sectors.
• Hands-on experience with electric vehicle systems, including battery management, drivetrains, and diagnostic tools.
• Strong understanding of automotive systems, diagnostics, and troubleshooting.
• Experience with vehicle diagnostic software (e.g., OBD-II, CAN bus) and remote diagnostics tools.
• Familiarity with electric vehicle (EV) technology is highly desirable.
• Proficiency in English is required. Additional languages are a plus.
• Excellent communication skills, with the ability to explain complex technical concepts to non-technical audiences.
• Strong problem-solving and analytical abilities.
• Customer-focused and detail-oriented with the ability to handle multiple tasks in a fast-paced environment.
• Ability to work collaboratively in a global team and adapt to diverse work cultures.
Quyền lợi
Thưởng
13th Month Salary
Chăm sóc sức khoẻ
Personal Healthcare
Đào tạo
Training Programs
13th Month Salary
Chăm sóc sức khoẻ
Personal Healthcare
Đào tạo
Training Programs
Thông tin khác
NGÀY ĐĂNG
20/11/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Khoa Học & Kỹ Thuật > Kỹ Thuật Ô Tô
KỸ NĂNG
Automotive Diagnostic Tool, Communication, Engine Systems, Problem-solving, Technical Support
LĨNH VỰC
Ô tô
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
Không giới hạn
Xem thêm
20/11/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Khoa Học & Kỹ Thuật > Kỹ Thuật Ô Tô
KỸ NĂNG
Automotive Diagnostic Tool, Communication, Engine Systems, Problem-solving, Technical Support
LĨNH VỰC
Ô tô
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
Không giới hạn
Xem thêm
Giới thiệu công ty
Vinfast Trading And Production JSC việc làm
Hà Nội, Việt Nam
Việc làm tương tự
De La Sól | Chuyên Viên Quản Lý Khách Hàng Cấp Cao
Công Ty TNHH Bảo Hiểm Nhân Thọ Sunlife Việt Nam
15 triệu - 18 triệu VND + % Hoa Hồng + Thưởng + Phụ cấp
Hà Nội
09/12/2024
Nhân Viên Dịch Vụ Khách Hàng
Công ty cổ phần Tập đoàn Thái Bình Dương
7 - 10 triệu
Hà Nội
18/12/2024
Nhân Viên Dịch Vụ Khách Hàng -Thu Ngân
Công Ty Cổ Phần Phát Triển Công Nghệ Ô Tô I.Tech
7 - 10 triệu
Hà Nội
30/11/2024
Nhân Viên Dịch Vụ Khách Hàng Logistics
Công ty cổ phần Hợp Nhất Quốc tế
9 - 12 triệu
Hà Nội
31/12/2024
[Hn] Công Ty I.v Trans Tuyển Dụng Nhân Viên Dịch Vụ Khách Hàng Full-Time 2024
CÔNG TY TNHH I.V TRANS
Thỏa thuận
Hà Nội
11/12/2024
Nhân Viên Dịch Vụ Khách Hàng Hạ Tầng Mạng
Công ty Cổ phần Phần Mềm Citigo
8 - 15 triệu
Hà Nội, Hồ Chí Minh, Đà Nẵng
18/12/2024
Vị trí Global Technical Support Center Engineer do công ty Vinfast Trading And Production JSC tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Global Technical Support Center Engineer hoặc công ty Vinfast Trading And Production JSC ở các link phía trên
Giới thiệu công ty
Vinfast Trading And Production JSC việc làm
Hà Nội, Việt Nam