GTRF Transaction Services Manager

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If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Wholesales Banking (WSB) serves millions of businesses ranging from small to large corporates, providing commercial customers with a full range of banking services including: Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 64 countries and territories, HSBC helps connect customers to opportunities.
We are currently seeking a high calibre professional to join our team as an GTRF Transaction Services Manager.
Principal responsibilities:
Direct and control the operations process of Import and Export following internal procedures, group policies, and local regulatory requirements
Identifies potential business opportunities for GTS
Keeping Trade Sales Team/ Relationship Managers updated of customers performance and their business plan to maximize returns
Work with stakeholders on exploring complicated structures/solutions to accomodate clients' demand
Manage internal/external customer complaints
Manage resources and drive team performance to achieve department's objectives and targets, also in line with group operating procedures/local regulations etc. and contributes to the improvement of operation process
Provide excellent services to clients
Establish and maintain customer relationship by customer visits/entertainments with Client Services/Sales and/or Relationship Managers
Coaching, provide guidance for the development of team members
Work with internal/regional stakeholders for related projects developed from time to time, department audit plan etc.