guest AssistantAmanoi Resort Vinh Hy Bay, Ninh Thuan Province, Vietnam
Nơi làm việc: Ninh Thuận
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Thư ký - Trợ lý, Quản lý điều hành, Hành chính - Văn phòng, Giao Dịch Khách Hàng, Bộ Phận Hỗ trợ, Lễ Tân, Dịch vụ
Lương: Thương lượng
Hình thức: Toàn thời gian
Ngày đăng: 14/03/2024
Hạn nộp: 29/04/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
- To ensure all working areas are clean and all equipment and other amenities are always ready to use according to the management standard.
- To always show courtesy.
- To greet guests in a friendly and helpful manner, by always using the guest's name.
- To proactively assist guests with any of their requests, to ensure guests have the best experience at Amanoi.
- To maintain complete knowledge of all hotel features, facilities, and services.
- To maintain complete knowledge and comply with all hotel and departmental policies and procedures
- To process all guest check-in according to established hotel requirements.
- To process all check-outs according to established hotel requirements
- To coordinate with other Front Office staff members to ensure smooth operation.
- To ensure all standards of personal grooming and hygiene required by the management are always maintained.
- To understand and implement emergency and resort fire policy and procedures.
- To understand and follow all regulations as stipulated in the staff handbook.
- To protect and maintain the confidentiality of all guest information and pertinent hotel data.
- To make a positive impression on all visitors and to give them a positive image of the resort.
- To complete tasks and checklist according to shift.
- Ensure that all guest inquiries and complaints, whether in person, on the telephone, or via email, are dealt with in a friendly and professional manner, always ensuring guest satisfaction. Where appropriate ensure that comments and complaints are reported to management
- To attend meetings, training, and briefings determined by the Guest Assistant Supervisor, Department Head of Management.
- To be responsible for daily attendance and timekeeping, following roster as set by Guest Assistant Supervisor or Assistant Front Office Manager and Front Office Manager.
- To assist Front Office Department in ensuring Departmental Operating Budget is adhered to and that all costs are strictly controlled
- To perform any tasks assigned by Guest Assistant Supervisor and Assistant Front Office Manager or Front Office Manager
* Benefits:
- Accommodation + 3 meals a day + Laundry service
- Basic salary + fixed SVC (3mil a month) + Incentive bonus after 2 months of probation
- Full basic salary + full fixed SVC during probation
- Training opportunities with Aman
- JLT Health care package after 6 months of service
-13th Month salary
- Incentive bonus
- To always show courtesy.
- To greet guests in a friendly and helpful manner, by always using the guest's name.
- To proactively assist guests with any of their requests, to ensure guests have the best experience at Amanoi.
- To maintain complete knowledge of all hotel features, facilities, and services.
- To maintain complete knowledge and comply with all hotel and departmental policies and procedures
- To process all guest check-in according to established hotel requirements.
- To process all check-outs according to established hotel requirements
- To coordinate with other Front Office staff members to ensure smooth operation.
- To ensure all standards of personal grooming and hygiene required by the management are always maintained.
- To understand and implement emergency and resort fire policy and procedures.
- To understand and follow all regulations as stipulated in the staff handbook.
- To protect and maintain the confidentiality of all guest information and pertinent hotel data.
- To make a positive impression on all visitors and to give them a positive image of the resort.
- To complete tasks and checklist according to shift.
- Ensure that all guest inquiries and complaints, whether in person, on the telephone, or via email, are dealt with in a friendly and professional manner, always ensuring guest satisfaction. Where appropriate ensure that comments and complaints are reported to management
- To attend meetings, training, and briefings determined by the Guest Assistant Supervisor, Department Head of Management.
- To be responsible for daily attendance and timekeeping, following roster as set by Guest Assistant Supervisor or Assistant Front Office Manager and Front Office Manager.
- To assist Front Office Department in ensuring Departmental Operating Budget is adhered to and that all costs are strictly controlled
- To perform any tasks assigned by Guest Assistant Supervisor and Assistant Front Office Manager or Front Office Manager
* Benefits:
- Accommodation + 3 meals a day + Laundry service
- Basic salary + fixed SVC (3mil a month) + Incentive bonus after 2 months of probation
- Full basic salary + full fixed SVC during probation
- Training opportunities with Aman
- JLT Health care package after 6 months of service
-13th Month salary
- Incentive bonus
Yêu cầu công việc
- Vocational School/College or Certificate in hospitality advantageous.
- Previous experience within the hotel, leisure, or hospitality industry is a distinct advantage
- Strong English communication skills: knowledge of additional languages is a plus
- Good telephone manner and IT Skills
- Positive, engaging, and energetic personality
- Able to be organized, manage time wisely and work with little to no direct supervision
- Very high attention to detail
- Sensitive to cultural nuances
- Excellent communication skills, both written and verbal
- Able to handle a multitude of tasks in an intense, fast-paced environment
- Good people skills and the ability to work under pressure and with various stakeholders
- Professional appearance
- Previous experience within the hotel, leisure, or hospitality industry is a distinct advantage
- Strong English communication skills: knowledge of additional languages is a plus
- Good telephone manner and IT Skills
- Positive, engaging, and energetic personality
- Able to be organized, manage time wisely and work with little to no direct supervision
- Very high attention to detail
- Sensitive to cultural nuances
- Excellent communication skills, both written and verbal
- Able to handle a multitude of tasks in an intense, fast-paced environment
- Good people skills and the ability to work under pressure and with various stakeholders
- Professional appearance
Nộp hồ sơ liên hệ
Amanoi Resort Vinh Hy Bay, Ninh Thuan Province, Vietnam
Giới thiệu công ty
Amanoi Resort Vinh Hy Bay, Ninh Thuan Province, Vietnam việc làm
vinh Hy Bay , Ninh Thuan Province, Vietnam
Quy mô: Từ 101 - 500 nhân viên
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Vị trí guest Assistant do công ty Amanoi Resort Vinh Hy Bay, Ninh Thuan Province, Vietnam tuyển dụng tại Ninh Thuận, Joboko tự động tổng hợp mức lương Thương lượng, tìm thêm việc làm về Guest Assistant hoặc công ty Amanoi Resort Vinh Hy Bay, Ninh Thuan Province, Vietnam ở các link phía trên
Giới thiệu công ty
Amanoi Resort Vinh Hy Bay, Ninh Thuan Province, Vietnam việc làm
vinh Hy Bay , Ninh Thuan Province, Vietnam
Quy mô: Từ 101 - 500 nhân viên