Guest Experience Manager and Personal Assistant to General Manager

Company Description
Potique Hotel Nha Trang is a 5-star boutique hotel located in the heart of Nha Trang, combining Vietnamese cultural charm with modern luxury. Featuring elegant Indochine-inspired architecture, the hotel provides guests with a serene atmosphere, just a short stroll from the beach and close to major attractions. With premium amenities such as a rooftop bar, infinity pool, spa, gym, and meeting facilities, Potique caters to both leisure and business travelers.
Additionally, the hotel offers unique cultural experiences, along with wellness activities and family-friendly programs. Recognized with international awards, Potique Hotel delivers an exceptional blend of tradition, comfort, and personalized service.
Role Description
Potique Hotel Nha Trang is seeking a dedicated professional for a dual-role position as Guest Experience Manager and Personal Assistant to the General Manager for a full-time, on-site role in Nha Trang.
In this capacity, you will be responsible for overseeing and enhancing the overall guest experience, ensuring every guest enjoys an exceptional stay. Simultaneously, you will provide personalized administrative support to the General Manager, including managing schedules, coordinating meetings, and handling a range of clerical tasks.
This role also plays a key part in maintaining exceptional operational standards and fostering effective communication across departments.
Qualifications
This dual role is open to Vietnamese candidates only.
Strong skills in Personal Assistance and Executive Administrative Assistance to ensure seamless support for the General Manager's tasks and responsibilities.
Proficiency in Communication and Diary Management for coordinating schedules and effectively managing interactions with internal teams and guests.
Competency in Clerical Skills, including document organization, preparation, and the ability to handle office-related tasks with accuracy and efficiency.
Excellent interpersonal skills to ensure high levels of guest satisfaction and create meaningful guest experiences.
Prior experience in the hospitality industry or similar customer service roles is preferred.
Bachelor's degree in hospitality management, business administration, customer service or a related field is advantageous.
Strong organizational and time-management skills to handle multiple tasks effectively in a fast-paced environment.
2-3 years of experience in Front Office or F&B department in a 4-5 star hotel.
Fluency in English is required; additional language skills are a plus.
Please send your updated CV to: [protected info]