Guest Relation OfficerAPRICOT HOTEL
Nơi làm việc: Hà Nội
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Kế toán, Hành chính - Văn phòng, Giao Dịch Khách Hàng, Lễ Tân
Thu nhập: Thương lượng
Hình thức: Toàn thời gian
Ngày đăng: 21/02/2024
Hạn nộp: 15/04/2024
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Mô tả công việc
- To have a throughout knowledge of product and services.
- Offer guests the best possible service through courteous and proper service.
- Handle all emergencies according to established procedures.
- Maintain and promote guest hospitality at all times.
- Ensure all residents and guest's complaints/requests are recorded properly in the Resident's Response in a timely and directly manner.
- Ensure that all issues are correctly resolved, are given proper compensation and receive a proper follow up in timely and professional manner.
- Develop and establish firm and effective guest relation processes, such as rooming / contacting of guests on and after arrival VIP Guests, Repeat & Long Stay Guests and Associates.
- Re energize the internal guest recognition program including: VIP arrivals, anniversaries, guest's birthdays, etc.
- Offer guests the best possible service through courteous and proper service.
- Handle all emergencies according to established procedures.
- Maintain and promote guest hospitality at all times.
- Ensure all residents and guest's complaints/requests are recorded properly in the Resident's Response in a timely and directly manner.
- Ensure that all issues are correctly resolved, are given proper compensation and receive a proper follow up in timely and professional manner.
- Develop and establish firm and effective guest relation processes, such as rooming / contacting of guests on and after arrival VIP Guests, Repeat & Long Stay Guests and Associates.
- Re energize the internal guest recognition program including: VIP arrivals, anniversaries, guest's birthdays, etc.
Yêu cầu
- Knowledge of hotel operation
- Fluent in English with strong hospitality skills
- Previous experience in handling guest complaints or challenges
- Develop and establish firm and effective guest relation processes, such as rooming / contacting of guests on and after arrival VIP Guests
- Fluent in English with strong hospitality skills
- Previous experience in handling guest complaints or challenges
- Develop and establish firm and effective guest relation processes, such as rooming / contacting of guests on and after arrival VIP Guests
Giới thiệu công ty
Việc làm tương tự
Nhân viên lễ tân khách sạn/ Receptionist
PERIDOT GRAND LUXURY BOUTIQUE HOTELS
Thương lượng
Hà Nội
12/10/2024
Tuyển Dụng Lễ Tân Khách Sạn (Receptionist)
GM PREMIUM HOTEL (GM HOSPITALITY GROUP)
Thỏa thuận
Hà Nội
01/11/2024
Vị trí Guest Relation Officer do công ty APRICOT HOTEL tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương Thương lượng, tìm thêm việc làm về Guest Relation Officer hoặc công ty APRICOT HOTEL ở các link phía trên
Giới thiệu công ty