- Chi tiết công việc
- Giới thiệu công ty
Mức lương: Thương lượng
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Mô tả công việc
- Perform work according to company standards and requirements of department head.
- Maintain professional service standards at all times
- Do check-in (check-in), check-out (check-out) procedures and handle arising guests staying at the hotel, providing tourist information for guests
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the hotel's system; Count bank at the beginning and end of shift.
- Maintain professional service standards at all times
- Do check-in (check-in), check-out (check-out) procedures and handle arising guests staying at the hotel, providing tourist information for guests
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the hotel's system; Count bank at the beginning and end of shift.
Yêu cầu công việc
- Ability to work in a multi-tasking, fast-paced environment
- Fluent English & Strong communication skill
- Demonstrated strong customer service skills
- Ability to work all shifts
- Honesty, passionate to go above and beyond
- Successful candidates will receive more professional training
- Fluent English & Strong communication skill
- Demonstrated strong customer service skills
- Ability to work all shifts
- Honesty, passionate to go above and beyond
- Successful candidates will receive more professional training
Quyền lợi được hưởng
- Fully enjoy the hotel's benefits according to regulations
- Attractive remuneration package & 13th-month salary + service charge
- Duty meal + parking allowance
- Uniform provided by the hotel
- Attractive remuneration package & 13th-month salary + service charge
- Duty meal + parking allowance
- Uniform provided by the hotel
Nộp hồ sơ liên hệ
KHÁCH SẠN DE SYLOIA
Giới thiệu công ty
Xem trang công ty
Situated in the heart of the City, De Syloia Hotel is a 33-room charming boutique hotel with a long tradition, being the first commercial hotel to open in Hanoi in 1995. After a thorough renovation, De Syloia is now ready to open up for both business and leisure travelers, and we welcome dedicated ...
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