guest relations talent - Nhân Viên Quan Hệ Khách Hàng
Wafaifo Hội An ResortĐịa điểm làm việc: Quảng Nam
Hết hạn: 13/05/2024
- Chi tiết công việc
- Giới thiệu công ty
Mức lương: Thỏa thuận
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Mô tả công việc
• Ensure working area are always tidy and clean.
• Welcome and greet guests.
• Answer and direct incoming calls.
• Inform guests of hotel rates and services.
• Make and confirm reservations for guests.
• Ensure proper room allocation.
• Register and check guests in.
• Confirm relevant guest information.
• Verify guest's payment method.
• Verify and imprint credit cards for authorization.
• Issue room keys and direct guests to their rooms.
• Maintain clear and accurate records of guest room bookings.
• Receive and transmit messages for guests.
• Listen and respond to guest queries and requests both in-person and by phone.
• Provide accurate information about local attractions and services.
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests.
• Complete and maintain any incident reports, daily activity reports or other reports requested by management.
• Manage conference room bookings and scheduling.
• Review accounts and charges with guests during the check-out process.
• Process accurate payment of guest accounts.
• Inform housekeeping when rooms have been vacated and are ready for cleaning.
• Monitor visitors to the hotel.
• Enforce rules and policies of the hotel.
• Maintain a neat and orderly front desk and reception area.
• Process cash, debit card and credit card transactions for guests.
• Performance any tasks may assigned by superior.
• Smile to every guest and offer an appropriate hospitality comment.
• Speak to every guest in a friendly, enthusiast and courteous tone and manner.
• Answer guest questions and requests quickly and efficiently or take personal responsibility to get the answer.
• Anticipate guest needs and resolve guest problems.
• Welcome and greet guests.
• Answer and direct incoming calls.
• Inform guests of hotel rates and services.
• Make and confirm reservations for guests.
• Ensure proper room allocation.
• Register and check guests in.
• Confirm relevant guest information.
• Verify guest's payment method.
• Verify and imprint credit cards for authorization.
• Issue room keys and direct guests to their rooms.
• Maintain clear and accurate records of guest room bookings.
• Receive and transmit messages for guests.
• Listen and respond to guest queries and requests both in-person and by phone.
• Provide accurate information about local attractions and services.
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests.
• Complete and maintain any incident reports, daily activity reports or other reports requested by management.
• Manage conference room bookings and scheduling.
• Review accounts and charges with guests during the check-out process.
• Process accurate payment of guest accounts.
• Inform housekeeping when rooms have been vacated and are ready for cleaning.
• Monitor visitors to the hotel.
• Enforce rules and policies of the hotel.
• Maintain a neat and orderly front desk and reception area.
• Process cash, debit card and credit card transactions for guests.
• Performance any tasks may assigned by superior.
• Smile to every guest and offer an appropriate hospitality comment.
• Speak to every guest in a friendly, enthusiast and courteous tone and manner.
• Answer guest questions and requests quickly and efficiently or take personal responsibility to get the answer.
• Anticipate guest needs and resolve guest problems.
Yêu cầu công việc
• BA/BSc or diploma in hotel management or relevant field.
• Experience in a front office job is an advantage.
• Excellent command of English language, the second language priority.
• Knowledge of Smile or Otherworld Class Property Management System is an advantage.
• A positive attitude and excellent communication skills. Experience in motivating and leading a winning team.
• Experience in a front office job is an advantage.
• Excellent command of English language, the second language priority.
• Knowledge of Smile or Otherworld Class Property Management System is an advantage.
• A positive attitude and excellent communication skills. Experience in motivating and leading a winning team.
Quyền lợi được hưởng
- Dynamic and friendly open working environment
- Competitive benefits and compensations
- Attractive allowances and other special caring programs as per Company regulation.
- High opportunity for learning, development and promoted career path.
- Competitive benefits and compensations
- Attractive allowances and other special caring programs as per Company regulation.
- High opportunity for learning, development and promoted career path.
Nộp hồ sơ liên hệ
Wafaifo Hội An Resort
Giới thiệu công ty
Xem trang công ty
Dự án khu nghỉ dưỡng 5 sao tiêu chuẩn quốc tế Wafaifo Hội An Resort nằm ở trung tâm thành phố ở địa chỉ 328 Lý Thường Kiệt, phường Tân An, thành phố Hội An sắp ra mắt và đi vào hoạt động với công suất hơn 140 phòng, hứa hẹn là địa điểm hấp dẫn du khách trong và ngoài nước cũng như thu hút nhân lực ...
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