guest relations talent - Nhân Viên Quan Hệ Khách HàngWafaifo Hội An Resort
Nơi làm việc: Quảng Nam
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Bán hàng, Giao Dịch Khách Hàng, Kinh doanh, Lễ Tân, Ngân hàng/ Tài Chính
Lương: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 12/04/2024
Hạn nộp: 13/05/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
• Ensure working area are always tidy and clean.
• Welcome and greet guests.
• Answer and direct incoming calls.
• Inform guests of hotel rates and services.
• Make and confirm reservations for guests.
• Ensure proper room allocation.
• Register and check guests in.
• Confirm relevant guest information.
• Verify guest's payment method.
• Verify and imprint credit cards for authorization.
• Issue room keys and direct guests to their rooms.
• Maintain clear and accurate records of guest room bookings.
• Receive and transmit messages for guests.
• Listen and respond to guest queries and requests both in-person and by phone.
• Provide accurate information about local attractions and services.
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests.
• Complete and maintain any incident reports, daily activity reports or other reports requested by management.
• Manage conference room bookings and scheduling.
• Review accounts and charges with guests during the check-out process.
• Process accurate payment of guest accounts.
• Inform housekeeping when rooms have been vacated and are ready for cleaning.
• Monitor visitors to the hotel.
• Enforce rules and policies of the hotel.
• Maintain a neat and orderly front desk and reception area.
• Process cash, debit card and credit card transactions for guests.
• Performance any tasks may assigned by superior.
• Smile to every guest and offer an appropriate hospitality comment.
• Speak to every guest in a friendly, enthusiast and courteous tone and manner.
• Answer guest questions and requests quickly and efficiently or take personal responsibility to get the answer.
• Anticipate guest needs and resolve guest problems.
• Welcome and greet guests.
• Answer and direct incoming calls.
• Inform guests of hotel rates and services.
• Make and confirm reservations for guests.
• Ensure proper room allocation.
• Register and check guests in.
• Confirm relevant guest information.
• Verify guest's payment method.
• Verify and imprint credit cards for authorization.
• Issue room keys and direct guests to their rooms.
• Maintain clear and accurate records of guest room bookings.
• Receive and transmit messages for guests.
• Listen and respond to guest queries and requests both in-person and by phone.
• Provide accurate information about local attractions and services.
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests.
• Complete and maintain any incident reports, daily activity reports or other reports requested by management.
• Manage conference room bookings and scheduling.
• Review accounts and charges with guests during the check-out process.
• Process accurate payment of guest accounts.
• Inform housekeeping when rooms have been vacated and are ready for cleaning.
• Monitor visitors to the hotel.
• Enforce rules and policies of the hotel.
• Maintain a neat and orderly front desk and reception area.
• Process cash, debit card and credit card transactions for guests.
• Performance any tasks may assigned by superior.
• Smile to every guest and offer an appropriate hospitality comment.
• Speak to every guest in a friendly, enthusiast and courteous tone and manner.
• Answer guest questions and requests quickly and efficiently or take personal responsibility to get the answer.
• Anticipate guest needs and resolve guest problems.
Yêu cầu công việc
• BA/BSc or diploma in hotel management or relevant field.
• Experience in a front office job is an advantage.
• Excellent command of English language, the second language priority.
• Knowledge of Smile or Otherworld Class Property Management System is an advantage.
• A positive attitude and excellent communication skills. Experience in motivating and leading a winning team.
• Experience in a front office job is an advantage.
• Excellent command of English language, the second language priority.
• Knowledge of Smile or Otherworld Class Property Management System is an advantage.
• A positive attitude and excellent communication skills. Experience in motivating and leading a winning team.
Quyền lợi được hưởng
- Dynamic and friendly open working environment
- Competitive benefits and compensations
- Attractive allowances and other special caring programs as per Company regulation.
- High opportunity for learning, development and promoted career path.
- Competitive benefits and compensations
- Attractive allowances and other special caring programs as per Company regulation.
- High opportunity for learning, development and promoted career path.
Nộp hồ sơ liên hệ
Wafaifo Hội An Resort
Giới thiệu công ty
Wafaifo Hội An Resort việc làm
328 Lý Thường Kiệt, phường Tân An, thành phố Hội An
Quy mô: Từ 26 - 100 nhân viên
Việc làm tương tự
Chuyên viên Quan hệ Khách hàng Cá nhân - Hội An (Khu vực Tam Kỳ, Duy Xuyên, Điện Bàn...)
Ngân hàng TMCP Việt Á - VietABank
Cạnh tranh
Quảng Nam
31/05/2024
Chuyên viên quan hệ khách hàng doanh nghiệp - MRBT
Ngân hàng Thương mại Cổ phần Hàng Hải Việt Nam (MSB)
thỏa thuận
Bình Định, Đắk Lắk, Quảng Nam
06/06/2024
Chuyên Viên Quan Hệ Khách Hàng Cá Nhân - Điện Bàn - Quảng Nam
Ngân hàng TMCP Việt Á - VietABank
thỏa thuận
Quảng Nam
31/05/2024
Chuyên viên quan hệ khách hàng doanh nghiệp - MRBT
Ngân hàng Thương mại Cổ phần Hàng Hải Việt Nam (MSB)
Thỏa thuận
Quảng Nam
27/05/2024
Sales IT [Thu Nhập Hấp Dẫn]
Công ty Cổ phần Tập Đoàn G (G-GROUP)
Thỏa thuận
Nghệ An, Quảng Nam
09/06/2024
Chuyên viên khách hàng doanh nghiệp
Ngân Hàng TMCP Tiên Phong - TPBank
Thỏa thuận
Hồ Chí Minh, Cần Thơ, An Giang, Bà Rịa - Vũng Tàu, Bình Định, Bình Dương, Bình Phước, Đắk Lắk, Đồng Nai, Khánh Hòa, Kiên Giang, Lâm Đồng, Long An, Quảng Nam, Quảng Ngãi, Tiền Giang
20/06/2024
Quảng Nam - Chuyên viên Khách hàng Cá nhân
NGÂN HÀNG THƯƠNG MẠI CỔ PHẦN BƯU ĐIỆN LIÊN VIỆT (LPBank)
Cạnh tranh
Quảng Nam
30/06/2024
Chuyên viên khách hàng cá nhân
Ngân Hàng TMCP Tiên Phong - TPBank
Thỏa thuận
Hồ Chí Minh, Cần Thơ, An Giang, Bà Rịa - Vũng Tàu, Bình Định, Bình Dương, Bình Phước, Đắk Lắk, Đồng Nai, Khánh Hòa, Kiên Giang, Lâm Đồng, Long An, Quảng Nam, Quảng Ngãi, Tiền Giang
20/06/2024
Chuyên viên quan hệ khách hàng doanh nghiệp - RB - MSB - 1D282
Ngân Hàng TMCP Hàng Hải VN (CN MN)
Cạnh tranh
Bình Định, Đắk Lắk, Quảng Nam
06/06/2024
Vị trí guest relations talent - Nhân Viên Quan Hệ Khách Hàng do công ty Wafaifo Hội An Resort tuyển dụng tại Quảng Nam, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Guest Relations Talent - Nhân Viên Quan Hệ Khách Hàng hoặc công ty Wafaifo Hội An Resort ở các link phía trên
Giới thiệu công ty
Wafaifo Hội An Resort việc làm
328 Lý Thường Kiệt, phường Tân An, thành phố Hội An
Quy mô: Từ 26 - 100 nhân viên