guest service associate - front desk / Nhân viên Lễ tân

KEY RESPONSIBILITIES
Job Summary
Essential duties and responsibilities - (Key activities)
• Handle check-in and check-out. Ensure the ID or Passport of each arrival guest was scan into the system and transferred to Opera System.
• Handle money exchange and cash deposit.
• Assign room for arrival of F.I.T and group.
• Is responsible for ensuring all guests are offered a faultless and speedy check-in, with the emphasis being that all guests are pre-registered and checked-in, in their respective rooms.
• Should assist and help when groups, incentive bookings, VIPs special guests or banquet guests arrive. Must ensure all facilities are ready, to check on details of the arrangements and liaise with Duty Manager, and Front Office Manager to meet guests if necessary.
• Ensures that room rates, which have been updated by reservations, are followed.
• Is well-versed with group arrival and departure pattern and requirements. Works closely with the Team Leader in ensuring a smooth operation.
• Effectively handle all 'walk out" guests during the overbooking and updates the Front Office Manager on guest feedback.