Guest Service Officer (Nhân viên Lễ tân)

Position Summary:
The Guest Service Officer is responsible for the checking in and checking out of guest at the property. GSO will do whatever it takes to make the guest feel 'at home' and exceed their expectation. GSO is the main point of contact for the guest and coordinates the guests' request with the other departments and ensures that services are delivered promptly and efficiently. He/she is responsible for the efficient rooming of the guest.
Responsibilities:
1. Responsible for checking in guests such as registering and assigning rooms to guests.
2. Issues apartment access card and escorts guest to their apartment.
3. Manages guests' accounts and information, and apartment availability in the system
4. Receives and transmits messages to guest promptly.
5. Handles guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, and local events etc.
6. Handles and records guest comments and complaints and refer issues to supervisor when necessary.
7. Responsible and accountable for handling and safe keeping of cash and guest valuables.
8. Perform simple bookkeeping activities, such as balancing cash accounts.
9. Makes and confirms reservations.
10. Perform any other duties as required and directed by the Guest Service Manager.