[hà nội] head Bartender

Role Description:
This role is responsible for leading the bar team and managing all aspects of beverage service behind the bar. This role involves creating and serving high-quality drinks, maintaining the bar's upscale atmosphere, and ensuring guest satisfaction.
Responsibilities:
Operation:
Supervise bartenders team to ensure high quality drinks and services.
Work and report to managers about the team. Be the connect points between the management team and bar team.
Supervise and maintain the quality of drinks and uphold presentation standards.
Work with managers to research and develop a variety of premium cocktails, drink offerings to the highest standards.
Customer Service:
Serve drinks and bring excellent experience with company legacy to the guests.
Assist in ensuring the overall ambiance of the bar meets luxury standards.
Ensure guests are welcomed, served following our legacy and standards.
Training:
Provide guidance and support to team members, ensuring they are well-trained and delivering exceptional service.
Conduct research and planning for training purposes.
Follow up with each staff on skillset, knowledge on the drinks and stock. Overview and conduct suitable training and SOP for the bar team.
Ensure all team members can serve quality drinks and uphold presentation standards.
Ensure all team members understand product offerings and have the skillset to provide upselling to guests.