[ha noi] KEY ACCOUNT EXECUTIVE - beecorpCÔNG TY CỔ PHẦN GIAO NHẬN VẬN TẢI BEE LOGISTICS

I. General information

Postion: Key Account Executive Job code:

Department: Commercial Job level: Executive

Location: HN Writtent by:

II. Job purpose/ Summary

- To maintain, develop the relationship and business with company's Key customers, seeking and developing the new Key customers to expand the business.

III. Job description

# Roles % Key responsibility

1 Maintaining, developing the relationship and business with company 's Key customers. 30% - Monitoring to maintain relationship and expand business with company's Key customer: make regular visit and call to the customer, seek customer demand, hear customer opinions and requests. Propose the solutions to meet the clients 's demand.
- Solve problems in daily works with customers and operation depts.
- Make good connection and co-operation with internal depts.
- Establish good relationships with the external partners such as shipping lines, airlines, trucking companies..
- Coordinate and support the internal offices, branches or subsidiaries company.

2 Seeking and developing the new
Customers to expand the business 20% - Seeking and developing new Key Customers ( Revenue > 5 billions VND):
+ Researching about new Key Customers 's information and building up the relationship with them to join their bidding.
+ Cooperating with the internal and external partners to develop the business with new Key Customers.

3 Customer services 20% - Maintain professional internal and external relationships in order to build the best service that meet customer expectations.
- Create customer oriented mind KA.
- Ensure to solve problems from Key customers and on time provide the solutions effectively.

3 Compliance assurance and operational efficiency 20% Compliance Assurance
- Follow up the company's policy by yourself & comply with it.
- Ensure to make proper SOP & instruct the colleagues to follow it.
- Ensure accuracy in pricing (Approve pricing before start business)
Operational Efficiency
- Improve the efficiency of work
- Establish and maintain effective working relationships with all supporting departments.
- Coordinate with related departments (CS, OPS, LOG, ACC) to ensure timely information.
- Create goods cooperation with branch offices for sales activities.
- Make support/backup system in team
Timeliness and accuracy on report
- On-time reporting

4 Improve your own capacity. 10%
'- Build up solidarity, mutual support within team and company
- Self study to skill up and self- improvement.
- Join all training programs.

IV. Reporting line

Line Manager Commercial director

Dotted-line reporting

Subordinates

V. Internal, external relationship

Internal External

Internal managements, staffs, internal offices. Customers, carriers, agency....

VI. Requirement

Education background, experience requirements:

- Graduated from College or University on Foreign Trade, Import Export, Logistic, SCM, Customs, Economic or related major.
- At least three years' experience as a key account executive, sales executive or similar.

Knowledge:

- Good knowledge of logistics, shipping, fowarding.
- Knowledge of market research, sales and negotiating principles.

Competency, Skills

- Excellent communication/presentation skills and ability to build relationships
-Excellent problem-solving & analysis skills.
- Self-confidence and decision-making abilities.
- A business acumen.
- Organizational and time-management skills.
- Good in writing and speaking English.

Line Manager Head of HR Department Office Managere/CEO