[Hà Nội] Sales & Technical Engineer - Remote (High Income)[Hà Nội] Sales & Technical Engineer - Remote (High Income)

+Location Hà Nội: Remote
Sales Duties:
• Take overall accountability for designated application sales strategies and operations including sales, pricing, and volumes and growth portfolios, and ensure compliance with company policy, rules and regulations.
• Implemented monthly sales plans; managing and monitoring assigned sales targets.
• Develop and maintain strong customer relationships for addressing all customer requirements, organizing customer visits and resolving any issues.Analyse, and prepare customer visits monthly plan and provide recommendations as appropriate, maintain relationship with customers.Gather, analyze and provide customer insight including VOC collection across the value chain for designated application platforms
• Collect and manage customer feedback related to product quality and liaise with product innovation team to analyze and respond to customer needs including testing new products with customers. Drive product and market development to ensure GC's sustainable growth.
• Prepare sales performance report including analysis on market situation and trends to managements. Build relationships with suppliers, customers, world-wide petrochemical companies, and related stakeholders to exchange information, knowledge on trade regulations, market movements, and commercial opportunities.
• Collaborate with technical service team in fulfilling specific customer requests and providing trainings, knowledge sharing sessions on technical and other aspects of the products
• Coordinate with commercial operations team to oversee end-to-end sales process from receiving purchase order, delivery notice, product delivery to debt collection.
Technical Engineer Duties:
• Provides suggestions and solutions related to technical aspects of the product to customers before and after-sales.
• Liaises closely with Vietnam Market, and specialty sales in order to understand technical issues related to high-value products to enable to recommend the suitable product that matched customer requirements.
• Responses and follows up on customer complaints, investigate the causes, and resolves the problem.
• Feedback to product suppliers about any product issues faced by customers and keeps customers updated on product development.
• Pays courtesy visits to customers in order to discuss technical issues related to high-value products.
• Troubleshoots and resolves technical issues with customers.