[Hà Nội] Trưởng Nhóm Bán Hàng

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1. MAIN DUTIES
- Department Operations & Stock Management: Manage stock, sales, GP, TOD and loss; control ordering, perishable products, D&D items, product quality, expiration dates and OOS reports.
- Merchandising & Store Standards: Ensure full and proper product display, accurate POP/PC materials and product information labels; maintain backroom operations in compliance with company standards.
- Manpower Planning & Team Management: Prepare Daily Work Schedules (DWS), manage staff allocation, and plan and monitor monthly department rosters and manpower schedules.
- Customer Service & POS Operations: Manage cashier operations and customer waiting time at POS; ensure high-quality customer service and encourage plus selling.
- Staff Training & Supervision: Train, coach and remind staff to maintain customer service standards, including professional greetings, attitude and responsiveness to customer needs.
- Policy & Procedure Compliance: Ensure department operations and staff comply with company procedures, policies, rules and regulations.
2. OTHER DUTIES
- Support other store and department operations when required.
- Coordinate with relevant departments to ensure smooth daily operations.
- Perform other duties and responsibilities as assigned by the Store Manager.