Hải Phòng_ IT Application Support _ TS012601-Appsupport

Determine Business Needs:
Conduct user wish assessments and evaluate existing applications against user requirements.
Collaborate with key users and stakeholders to discuss efficiency improvements and draft functional specifications.
Develop technical specifications, liaise with suppliers, and instruct them to generate new application versions.
Test and report on new versions, ensuring alignment with user requirements.
Transfer to Users:
Develop user instructions and provide training to employees on new applications and working methods.
Ensure clarity and efficiency in documentation, log test cases, and changes.
Guidance and Troubleshooting:
Manage applications, resolve faults, and escalate issues if necessary.
Supervise application use, maintain guidelines, and control access and security.
Measure application performance, identify discrepancies, and communicate with users.
Conduct training for new users and troubleshoot common issues.
Assistance and Administrative Duties:
Provide global communication and support for application users.
Record and analyze fault data, maintain interfaces, and report on application usage.
Manage help desk system, recording and reporting problems and solutions.
Update basic information in the system.
Your role & responsibilities
1. Understanding
Having experience in 3DX, AutoCAD or similar applications
Understanding in engineering BOM, part and drawings
Current basic knowledge of ICT related to servers, networking.
2. Problem solving
Able to work independently under pressure
Identifies critical issues with ease.
Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems.
Pushes creative thinking beyond the boundaries of existing industry practices and cli-ent mindsets.
3. Communication skill
Listens to others and accepts input from stakeholders (business analyst or business users)
Clearly articulate ideas and thoughts verbally.
Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional
4. Teamwork
Proactively with multiple internal and external stakeholders
Facilitates effective team interaction.
Acknowledges and appreciates each team member's contributions
Able to work with other topics which manager assign to
Your skills & qualifications
Having experience in 3DX, Autodesk suites is an advantage.
At least 2 years of experience in ICT (servers, networking...)
Able to work independently and proactively with internal & external stakeholders
Excellent oral and written communication skills in English.
Basic Knowledge of implementation and configuration of enterprise systems such as CRM, or ERP
Willing to work/learn with other topics which company requires to do
Proficient with Microsoft O365 product suite
Benefits for you
White-collar employee has 12 annual leave; 2 more days for staffs working 5 years; 2 more days for staffs working 10 years; every five years of working for 15 years on, employees get 2 more days off
European, modern, safe and professional working environment. Lots of opportunities to learn and develop yourself in the domestic and foreign environment
Health insurance, social insurance, accident insurance 24/7, unemployment insurance and PIT are paid 100% by the company
Company organizes various team building activities and company vacation for all employees
Bonus for public holidays: Working for less than 1 year: 1.2 million / holiday. Working for more than 1 year: 2.4 million /holiday. Tet Bonus:1-2 month's salary
Free lunch at the canteen. Phone allowances and other allowances depending on specific job