[Hanoi] Junior ICT Administrator

This is an exciting role where you will be the first point of contact for IT incidents as well as service requests.
Professional and with a passion for IT, you will be required to support our users across the globe but will primarily be focused on supporting users primarily based within EMEA or APAC, depending on where this role is based.
This will include the deployment, management and support of all endpoint devices including laptops, desktop and mobiles via InTune. You may also be required to conduct routine maintenance on servers as well as network infrastructure.
Working collaboratively with the wider IT team to ensure efficient operation of the company's IT environment and liaise with third-party support and PC equipment vendors where necessary.
Key responsibilities and accountabilities:
- Global user support by undertaking initial triage as well as 1st and 2nd line support. This will be done in accordance with internal process and policy, whilst aligned to ITIL principles for Incident and Service Request management.
- Supporting end-user hardware provisioning, updates, security, connectivity and configuration (Windows 10/11 / Mac / iOS / Android) by leveraging InTune to it's full potential.
- Addresses technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems to resolve network connectivity issues.
- Administration of M365 services as well as cloud and network services, including routine maintenance tasks e.g. backup restore testing.
- Providing end-user support and training regarding IT software and processes to users.
- Managing licences and support contracts on hardware and software.
- Ensuring accurate asset management at all times.
- Server/Workstation regular maintenance tasks such as patching and vulnerability management/remediation.
- Proactively identify and leverage opportunities for improvement.
- Providing support for printers and scanning devices as well as other peripherals.
- Providing support for projects as and when required
- Writes how-to-guides, editing, and revising it with updated information when necessary.
- In rare circumstances there may be a need to resolve critical incidents outside of standard operating hours.