Hanoi - Nhân Viên Hỗ Trợ Khách Hàng Trực Tuyến (Customer Support Agent)

We're seeking 10 Customer Support Agents (CS Agents - Part-time) to assist in providing email customer support and customer queries from around the world. Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required. Agents should be capable of providing answers to both simple and complicated questions in a timely manner. The position demands an excellent standard of customer service, good English writing skills, and a high level of customer satisfaction.
Expectations
Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels.
Identify and assess customers' needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Meet personal/team's targets
Keep records of issues/problem for further investigation from functional teams
Follow communication procedures, guidelines, and policies
Work with managers on the customer feedback
Qualifications
Excellent English skills, especially in writing and reading (no English certificate is required but English level should be equivalent to IELTS 6.5/TOEIC 850 and up)
Good computer skills (familiar with MS Office & Google applications).
Familiar with smartphone/ mobile device/mobile applications
Excellent interpersonal skills.
Attention to details and desire to learn
High sense of responsibility and enthusiasm.
Ability to work independently and in a team.
Flexible, adaptable to new changes
College students and freshmen are preferable
For those who have outstanding performance after 6 months, we may extend the contract for full-time employment.
Benefits
Attractive benefits (35,000 VND - 45,000 VND per hour)
International, fun, and professional working environment.
Continuous training to fully develop your potential
An open and honest culture where people are valued, treated fairly, trusted, and empowered.
Flexible working hours.
Nap room for a quick rest
Laptop/computer and other equipment is provided
Free in-house gym and game room for everyone: We love board games, video games, PS5, ping pong, football tables, and VR games
In-house classes: Yoga and BJJ
200% pay on holidays and 300% on Tet
Working time
Operating hours: Monday through Sunday.
+ 6AM - 12PM
+ 12PM - 6PM
+ 6PM - 12AM
+ 12AM - 6PM
Required to work 20-40 hours per week. Shifts can be scheduled around agent availability but candidates with open schedules are preferred.
Weekend and holiday availability is required.
Working Address: Tam Trinh Street, Hai Ba Trung, Hanoi