[Hanoi] Workforce Management Leader

- At least 1 year relevant experience as Planner and Scheduler;
- At least 1 year experience as leader of any team size;
- Planning and Organizational skills;
- Ability to work under pressure;
- Attention to detail;
- Good understanding of effective scheduling, planning and seat planning;
- Commitment to ownership and accountability;
- Analytical skills on data trends, volume patterns and forecasting of potential class requisition based on client requirements;
- Strong knowledge in Capacity Planning;
- Strong negotiation, analytical, commercial awareness and problem-solving skills;
- Well-developed technical skills, MS Office products and Call Center technologies;
- Excellent verbal and written communication skills;
- Willing to work shifting hours, weekends and public holidays.
Benefits
1. Salary and Benefits
- Attractive salary & bonus;
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby to the world;
- Annual health check, annual flu vaccination;
- Summer vacation (Paid days off and bonus);
- Paid leave.
2. Working Environment
- We work 40 hours per week;
- International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
- Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.);
- Training and career development opportunities;
- Free in-house gym and game room for everyone. We love board games, video games, PS5, ping pong, football tables, and VR games.