[HCM] CALL CENTER ASSISTANT (Tiếng Trung)

- Translate the HQ process specification and all kinds of management documents and localization implementation
- Participate in important business meetings between HQ and local to ensure the consistent implementation of strategies and business objectives.
- Participate in the development and implementation of VN contact center's business strategy and business plan
- Analyze business processes and business status, identifying opportunities for improvement and making recommendations.
- Other work related to team and business management
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- 岗位描述:
- 作为OPPO越南线上服务管培生,主要负责协助OPPO总部与当地团队的沟通,参与联络中心的业务决策、团队管理和业务运营等工作,促进越南线上业务的优化和业务目标的达成,通过专业力量+管理能力的复合培养,成为线上服务管理人才的储备。
- 关键职责:
- 翻译OPPO总部流程规范和各类管理文件并本地化实施
- 参与OPPO总部与本地的重要业务会议,确保战略和业务目标的一致实施
- 参与制定和实施越南联络中心的业务策略和提升计划
- 分析业务流程和业务状况,确定改进机会并提出建议。
- 其他与团队和业务管理相关的工作