1. Tutor Recruitment & Talent Acquisition:
- Develop and execute monthly and quarterly tutor recruitment plans to meet the Academy's tutoring placement needs.
- Proactively source and attract high-quality candidates, including alumni of international schools, top-performing university students, international students, and graduates of international joint-degree programs.
- Manage recruitment channels, including tutor communities, job platforms, LinkedIn, alumni networks, and academic clubs.
- Screen applications and conduct initial interviews to assess candidates' attitudes, professionalism, motivation to teach, and basic foreign language proficiency.
- Refer qualified candidates to the Academic Department for teaching methodology training and pedagogical competency assessments.
2. Tutor Retention & Rewards Programs:
- Design and manage tutor seniority pathways and recognition tiers based on length of service and performance evaluations.
- Develop and maintain non-monetary engagement and recognition programs, including monthly/quarterly Tutor of the Month awards, birthday gifts, and service anniversary celebrations.
- Monitor the tutor engagement lifecycle and conduct regular one-on-one check-ins or weekly/monthly tutor meetings to understand the needs and concerns of key tutors and minimize the risk of disengagement.
- Conduct exit interviews with tutors who discontinue their collaboration with the Academy to identify root causes and recommend improvements to retention policies.
3. Community Development & Engagement Activities:
- Manage and maintain active tutor communities across internal communication channels (Zalo, Facebook Groups, etc.).
- Develop ideas, create event plans, and lead regular engagement activities such as Coffee Talks, Year-End Parties, and networking sessions for tutors to connect and share teaching experiences.
- Foster a supportive community culture that encourages members to share useful academic resources and practical teaching experience.
- Manage and optimize the Tutor Referral Program to encourage tutors to recommend qualified candidates from their networks, as well as recruitment collaborator programs.
- Support the Marketing team in tutor sourcing and recruitment content creation.
4. Tutor Experience & Support:
- Act as the voice of tutors within the Academy by receiving, categorizing, and coordinating the resolution of inquiries and concerns related to contracts, benefits, and tutor payment schedules.
- Work closely with the Academic Operations team to monitor class progress and promptly address any challenges tutors may encounter with their teaching arrangements.