[HCM] Talent Acquisition & Engagement Specialist Full-Time

1. Tutor Recruitment & Talent Acquisition:

• Develop and execute monthly and quarterly tutor recruitment plans to meet the Academy's tutoring placement needs.
• Proactively source and attract high-quality candidates, including alumni of international schools, top-performing university students, international students, and graduates of international joint-degree programs.
• Manage recruitment channels, including tutor communities, job platforms, LinkedIn, alumni networks, and academic clubs.
• Screen applications and conduct initial interviews to assess candidates' attitudes, professionalism, motivation to teach, and basic foreign language proficiency.
• Refer qualified candidates to the Academic Department for teaching methodology training and pedagogical competency assessments.

2. Tutor Retention & Rewards Programs:

• Design and manage tutor seniority pathways and recognition tiers based on length of service and performance evaluations.
• Develop and maintain non-monetary engagement and recognition programs, including monthly/quarterly Tutor of the Month awards, birthday gifts, and service anniversary celebrations.
• Monitor the tutor engagement lifecycle and conduct regular one-on-one check-ins or weekly/monthly tutor meetings to understand the needs and concerns of key tutors and minimize the risk of disengagement.
• Conduct exit interviews with tutors who discontinue their collaboration with the Academy to identify root causes and recommend improvements to retention policies.

3. Community Development & Engagement Activities:

• Manage and maintain active tutor communities across internal communication channels (Zalo, Facebook Groups, etc.).
• Develop ideas, create event plans, and lead regular engagement activities such as Coffee Talks, Year-End Parties, and networking sessions for tutors to connect and share teaching experiences.
• Foster a supportive community culture that encourages members to share useful academic resources and practical teaching experience.
• Manage and optimize the Tutor Referral Program to encourage tutors to recommend qualified candidates from their networks, as well as recruitment collaborator programs.
• Support the Marketing team in tutor sourcing and recruitment content creation.

4. Tutor Experience & Support:

• Act as the voice of tutors within the Academy by receiving, categorizing, and coordinating the resolution of inquiries and concerns related to contracts, benefits, and tutor payment schedules.
• Work closely with the Academic Operations team to monitor class progress and promptly address any challenges tutors may encounter with their teaching arrangements.