[HCM] Công Ty Antsomi CDP 365 Tuyển Dụng Quản Lý Client Success, Vận Hành Marketing Full-time 2024

COMPANY INTRODUCTION
With the mission of transforming everyday businesses, Antsomi is a marketing technology company building the first artificial intelligence-enabled customer data platform, CDP 365, in Southeast Asia, empowering companies to unify and activate their customer data.
Quản lý Client Success
Tính chất công việc: Toàn thời gian - Chuyên môn: Hành chính, Nhân sự - Địa điểm: Hồ Chí Minh - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
The Impact you will generate:
You will lead efforts in customer retention, improve customer satisfaction, and drive upselling and cross-selling initiatives.
Responsible for relationships with assigned clients, you will provide strategic guidance to help them achieve their goals.
Your expertise will enable you to identify technical barriers and propose appropriate solutions using CDP 365.
As a liaison between customers and internal teams, you will advocate for customer needs.
You will serve as the primary point of contact for accounts, nurturing their growth and driving strong executive relationships while collaborating cross-functionally to achieve optimal performance.
Digging into problems, you will devise sustainable solutions and emphasize Growth, Engagement and Integration.
Working closely with internal account teams, you will minimize renewal risk, uncover expansion opportunities, and build strategies to improve customer adoption.
In addition, you will advise brands on how to leverage diverse direct marketing channels for personalized interactions at scale.
Careful monitoring and proactive management of your accounts will ensure enhanced ROI and comprehensive support throughout the customer lifecycle.
REQUIREMENTS
What do we look for?
Business savvy approach with consultative, problem solving, and issue resolution skills and works calmly under pressure.
Detail-oriented and analytical Marketing mindset is Required.
Measuring and analyzing performance of the accounts for challenges and opportunities to improve overall client experience.
Self-motivated, Self-starter and strategic mind-set, quick learner, a true partner and a concierge for our clients who can go out of his/her way to meet their KPIs.
1+ years' experience in a Client Success/Growth Marketing role.
Ensuring the retention of the clients on a year-to-year basis and strategizing a growth path by influencing clients with potential up-selling and cross-selling across various departments and subsidiaries.
Continuous learning about the emerging digital industry (Communication Channels & Marketing Automation) to service and consult top notch clients from several sectors - E-com, Retail, FnB, Classifieds, Travel etc.
What's in it for you?
Immense growth, continuous learning and consult the variant Business Domain.
Opportunity to explore your entrepreneurial mindset
Open culture where your creative bug gets activated.
BENEFITS
Opportunities to grow. You get to propose your own ideas and see it through
Attractive Salary & Bonus
To be provided with modern equipment, laptop... necessary to improve work efficiency.
Opportunities for professional training
Social insurance, health insurance policies, and other benefits in accordance with the Labor Code
Parking allowance, lunch included
Free snacks and beverages are available in the office.
Monthly party, team building yearly.
Working day: From Monday to Friday | [protected info]
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/9/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Vận hành Marketing (CDP Client Success)
Mức lương: Thỏa thuận - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hồ Chí Minh - Chuyên môn: Marketing, Truyền Thông, PR - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Who We Are
With the mission of transforming everyday businesses, Antsomi is a marketing technology company building the first artificial intelligence-enabled customer data platform, CDP 365, in Southeast Asia, empowering companies to unify and activate their customer data.
Your Role
Marketing Operation (CDP Client Success) that we need is a potential marketer who has a passion for technologies and demand to implement CDP solutions to marketing activities.
Key Responsibilities
Collaborate with clients to understand their needs and goals
Possess knowledge of segmentation, web personalization, customer journey, lead lifecycle, lead scoring, lead nurturing
Use CDP's essential features like Segmentation, Email, SMS, Zalo, Web Personalization, and QR code to run automated marketing campaigns
Collect results of marketing campaigns and analyze key metrics such as ROI, conversion rate, and growth rate,...
Support the Product team to train new features for customers and suggest possible improvements
Stay up-to-date with the latest marketing automation trends and technologies
Work closely with leaders to identify KPIs, present results, and define recommendations
REQUIREMENTS
Who We Want
Bachelor's degree in Business, Marketing, Advertising, Communications, or a related field (preferred)
At least 9- 12 months of working experience in a relevant role with automation, growth marketing, and lead nurturing campaigns,...
Experience in working with Marketing Automation platforms (SFMC Automation, CDP Platforms) is a plus
Strong analytical skills and data-driven thinking
Soft skills: problem-solving, working under high pressure, and adapting well to different domains,...
Good English Speaking and writing skills.
Strong presentation & communication skills.
BENEFITS
What We Offer:
Opportunities to grow. You get to propose your own ideas and see it through
Attractive Salary & Bonus
To be provided with modern equipment, laptop... necessary to improve work efficiency.
Opportunities for professional training
Social insurance, health insurance policies, and other benefits in accordance with the Labor Code
Parking allowance, lunch included
Free snacks and beverages are available in the office.
Monthly party, team building yearly.
Working day: From Monday to Friday | [protected info]
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/9/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW