[HCM] Công Ty Công Nghệ Giáo Dục UpGrad Tuyển Dụng Customer Delivery Specialist Full-time 2022

Role summary:
To support learner development under the direction of the relevant line manager
by contributing to the learner's educational, social and developmental curriculum
and participating in its delivery as a member of a coordinated team.
You are the person we need. What will you do?
Being a buddy and guide learners to their study journey
Assesses learner interest, aptitudes, and abilities in order to assist in academic and career planning
Provides personal, vocational, and other non-academic counseling as appropriate.
Make referrals to appropriate University offices for specialized attention when indicated.
Serves as a resource to faculty and professional staff, to help interpret academic rules and regulations.
In charge of on-boarding new learners and taking handover from AC Team
Handles queries pertaining to facilities, services, registration and information regarding upGrad's programs
Performs related duties as required
Skills & Requirements:
Sensitivity, integrity, adaptability
Ability to interact with a range of people/young people
Ability to work flexible and unsocial hours
Work with the organizational values
Good organizational and time management skills
Ability to communicate effectively both verbally and in writing
Upper intermediate English user in both verbal and written forms.
Open-minded, eager to learn and continuous improvement.
Self-motivated, able to work under pressure.
To be prepared to develop further training and knowledge beyond the basic requirements of the position.
Compensation & Benefits:
15 annual leave days plus public holidays.
Parking allowance: 325,000 VND/month.
Providing laptop for working (if needed).
13th month Tet bonus plus private medical insurance.
Employment Type: Full-time.
Location: Dreamplex, 4th floor, 62 Tran Quang Khai, Tan Dinh Ward, District 1, HCMC.
Working Hours: 9 AM - 6 PM (Monday - Friday).
Send Resume to: [protected info] with the title: [UpGrad - 0822] - Customer Delivery Specialist - Full name