[HCM] Công Ty Công Nghệ Tiktok Việt Nam Tuyển Dụng Trust And Safety Market Analyst Full-time 2023

Responsibilities
As a Market Analyst (MA) for our Safety and Integrity (S&I), Trust and Safety (T&S) team, you will work on improving our ability to address emerging market risks and escalations, discover unknown risks and proactively remove bad content, as well as increase our ability to improve core metrics such as Egregious Violation Rate (EVR) and Top Creator Overkill Rate (TCOR). MAs will provide critical market level analysis and understanding that will allow each market to increase their impact and drive more strategic direction and improve transparency within and outside of T&S.
What will I be doing?
- Responsible to drive improvements to key metrics by performing routine analysis on operational and market health data to identify trends and work cross-functionally to develop solutions and increase our ability to mitigate and reduce the impact of emerging risks across our lines of businesses. S&I will have better data and increased signals and the MA capacity will allow us to respond to metric changes quickly
- Collection of suspected bad cases reported to S&I
- Market level trends and insights
- Ops quality | Market quality
- Sample, challenge and responsible for improving topline metrics such as EVR in partnership with all SI, Policy and Ops teams
- Run routine market analysis to understand local UX and gaps in our moderation, model, keywords and discoverability
- Partner with T&S teams (SME, IM, QA, Policy, INV) to identify gaps, find high impact opportunities to improve product, policy, processes and tooling, and work with S&I Program Managers to tackle them
- Regular XFN Connect
- Initiate project identification, from problem definition to final execution with PgMs and cross functional stakeholders
- Take enforcement actions, perform proactive sweeps and remove bad trends in collaboration with the INV teams. This will address an existing operational gap to manage risks proactively (e.g. Sweeping for low prevalence but high risk content).
- Project Management: -10-20% will be given to project management (as directed by PgM and Leads). S&I Analysts will often find gaps or emerging trends that warrant a more comprehensive cross functional approach, so they will develop projects with support from S&I colleagues
Qualifications
What should I bring with me?
- Min 1-3 years of work experience in Trust and Safety / online safety /content moderation or related industry
- QA experience in the market you are applying for
- Excellent Policy Knowledge in the supported market
- Team player and ability to collaborate with different teams
- Fluency (both written and verbal) in Vietnamese and full proficiency in English. This role will require you to work closely with Vietnamese speaking stakeholders.
- Great communication skills (verbal and interpersonal)
- Proficient in Excel (pivot tables, functions, charts etc) and good Lark sheet knowledge
- Experience with data analysis and reporting.
- Excellent time management and great problem solving skills
- Basic Project Management skills
APPLY HERE