[HCM] Công Ty DHL Express Việt Nam Tuyển Dụng Nhân Viên: Tư Vấn Dịch Vụ Khách Hàng, Quầy Giao Dịch, Hỗ Trợ Thông Quan, Chuyên Viên Hỗ Trợ - Chương Trình Bán Lẻ, Thực Tập Sinh Sales Training Full-time

COMPANY INTRODUCTION
DHL - The Logistics company for the world DHL is the global market leader in the logistics industry and "The Logistics company for the world". DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit [protected info]
CUSTOMER SERVICE ADVISOR
Tính chất công việc: Toàn thời gian - Địa điểm: Hồ Chí Minh - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Chuyên môn: Xuất nhập khẩu, Logistics; Bán hàng (Sales) - Mức lương: Thỏa thuận
JOB DESCRIPTION
Accept and register bookings for DHL services.
Offer alternatives to customers and seize upselling and
cross-selling opportunities of value-added services (e.g., Sales Leads,
shipment insurance) during interaction with the customer.
Respond to customers consistently and confidently by
providing accurate information in all areas, such as customs requirements,
transit time, and prices.
Enhance service experience in DHL by exercising
professionalism and empathy when dealing with each customer's varying needs and
demands.
Liaise with Operations and other departments to quickly and
efficiently resolve customer issues and queries.
Highlight areas for improvement with suggested solutions to
improve DHL's procedures, technology, and service to enhance customers'
experience with DHL.
Adhere to global CS procedures while maintaining discretion
to exercise flexibility to customers' needs within reasonable limits in
consultation with CS supervisors and managers.
Assist the supervisors (if applicable) in carrying out
relevant CS orientation/training programs for new or existing CS staff.
REQUIREMENTS
2 years of experience in a Customer Contact Centre or
Telesales environment in a service industry (preferable)
Diploma in Business (preferable) or equivalent
Fluent in English
BENEFITS
Strong career support & lots of opportunities in an international environment.
Training: both online and offline with Global DPDHL Standards.
Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
Working together based on DPDHL values of "Respect and Results"
Multifarious engagement activities under "Best Day Everyday" - our Health & Well-being program.
Sports/Hobby Clubs.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 7/11/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
36 applicants
TELESALES EXECUTIVE
Mức lương: Thỏa thuận - Chuyên môn: Bán hàng (Sales); Xuất nhập khẩu, Logistics - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Act as Tele Sales customers' main contact for
DHL, responding to and satisfying their sales and post-sales requirements.
Build a strong client relationship to ensure that
the account performs and grows to its maximum potential, reducing attrition
rate and minimizing opportunities for competitors to gain business.
Manage a portfolio of customers via telephone:
Make telephone calls to existing customers on a regular pre-defined call cycle
to secure new business and to ensure that individual agreed targets are
achieved.
Provide customer-oriented service at all times
relating to specific sales issues.
Liaise closely with Sales Channels and other
departments within DHL to ensure that a full, cost-effective service is maintained,
and that the area's target is achieved.
Ensure
cooperation with other sales team members and throughout the sales force.
Formulate
a personal sales plan that incorporates initiatives for identifying and gaining
new business prospects and maximizes growth within the existing client base to
achieve the required personal sales results.
Manage
the revenue growth through Upselling and Cross selling tactics to exceed this
budget through calls
Combine
sales skills with DHL product/service knowledge and convert the maximum
possible prospect leads into accounts, emphasizing those with maximum revenue
potential, to increase the size and quality of DHL's account holders.
Continually
develop knowledge of DHL's services and general commercial awareness to provide
the best possible standard of customer service and maximize the department's
contribution to the sales function.
Adhere
to regional standards on profit margins and discount guidelines.
Open
new accounts and ensure they trade profitably.
Ensure
all customer agreements are cost-sensitive to ensure a suggested minimum
pricing tariff is set and adhered. Any deviation from this tariff requires
management agreement and justification.
Complete
daily and weekly reports to measure individual and department effectiveness and
provide figures showing the department's weekly productivity.
The
incumbent has no direct reports and authority over the country line and
functional personnel. Nevertheless, he/she must demonstrate the ability to
influence decisions/actions.
REQUIREMENTS
2-3
years of relevant experience in Logistics
Telephone
skills
Fluent
English (written and spoken)
BENEFITS
Multifarious benefit programs.
Strong career support & lots of opportunities in an
international environment.
Training: both online and offline with Global DHL
Standards.
Coaching & Feedback culture allows you to advance
further in short-term and long-term development goals.
Working together based on DHL values of "Respect and
Results".
Multifarious engagement activities under "Best Day
Everyday" - our Health & Well-being program.
Employee hobby clubs, sports championships.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 7/11/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
5 applicants
CLEARANCE CONTACT CENTER AGENT
Mức lương: Thỏa thuận - Chuyên môn: Xuất nhập khẩu, Logistics - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Respond
consistently and confidently to customers by providing accurate information
such as shipment status, customs requirements, import consultation...
Enhance
service experience in DHL by exercising professionalism and empathy when
dealing with each customer's varying needs and demands
Liaise
with the Customer Service Department and other departments to resolve customer
issues and queries quickly and efficiently.
Highlight
areas for improvement with suggested solutions to improve DHL's procedures,
technology and service to enhance customer's experience with DHL positively
Adhere
to existing Customs Clearance procedures as outlined in the department manuals
while maintaining discretion to exercise flexibility to customers' needs within
reasonable limits in consultation with Clearance supervisors and managers
REQUIREMENTS
Bachelor of Degree
2
years of experience in a Customer Contact Centre or in a logistics industry
(preferable)
Fluent
English (written and spoken)
Teamwork skills
Problem-solving
skills
Communication
skills
BENEFITS
Multifarious benefit programs.
Strong career support & lots of
opportunities in an international environment.
Training: both online and offline with Global
DHL Standards.
Coaching & Feedback culture allows you to
advance further in short-term and long-term development goals.
Working together based on DHL values of
"Respect and Results".
Multifarious engagement activities under "Best
Day Everyday" - our Health & Well-being program.
Employee hobby clubs, sports championships.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 7/11/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
11 applicants
SALES SUPPORT INTERN
Mức lương: Thỏa thuận - Chuyên môn: Bán hàng (Sales); Xuất nhập khẩu, Logistics - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Địa điểm: Hồ Chí Minh - Tính chất công việc: Thực tập; Toàn thời gian
JOB DESCRIPTION
Support with customer database and contacting customers,
especially B2C, for sales opportunities.
Support with Commercial projects in retaining & looking
for new customers
Support with auditing data quality on DHL systems.
REQUIREMENTS
University
background: Logistics, Business Administration, English language, International
Trade
Excel
Data Analysis skill
Confident
in English, both verbal and written communication
Having
knowledge and experience in the e-commerce marketplace is an advantage.
BENEFITS
Strong
career support & lots of opportunities in an international environment
Professional
coaching & feedback culture
Respect
and Results Culture
Multifarious
engagement activities under "Best Day Everyday Everyday" our Health &
Well-being program.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 7/11/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
40 applicants
TELEMARKETING INTERN
Mức lương: Thỏa thuận - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Địa điểm: Hồ Chí Minh - Chuyên môn: Bán hàng (Sales) - Tính chất công việc: Toàn thời gian; Thực tập
JOB DESCRIPTION
Customer Acquisition: Actively seek out and identify potential customers through various channels, including field visits and online research.
Telemarketing: Conduct outbound calls to potential customers to introduce our products/services, understand their needs.
Lead Generation: Generate and qualify sales leads to support the telemarketing team's objectives.
Data Management: Maintain accurate records of customer interactions and sales activities in Excel.
Sales Support: Assist the supervisor in preparing process document and manage customer data.
Reporting: Provide daily/weekly/monthly updates and reports on progress and result to the supervisor.
REQUIREMENTS
Currently pursuing a Bachelor's degree in Business, Marketing, Sales, or a related logistic field.
Excel Skills: Basic knowledge of Excel for data management and reporting purposes.
Fluent English skill
Communication Skills: Strong verbal and communication skills, with the ability to engage potential customers effectively over the phone.
Selling Skills: Basic understanding of sales techniques, with a willingness to develop these skills further.
Proactiveness: Willingness to go outside to find potential customers and take initiative in identifying new sales opportunities.
Team Player: Ability to work well in a team environment and support colleagues as needed.
BENEFITS
Strong career support & lots of opportunities in an international environment
Professional coaching & feedback culture
Respect and Results Culture
Multifarious engagement activities under "Best Day Everyday Everyday" our Health & Well-being program.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 7/11/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
1 applicant
TELEMARKETING EXECUTIVE
Mức lương: Thỏa thuận - Chuyên môn: Bán hàng (Sales); Xuất nhập khẩu, Logistics - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Ensure that lead originators are acknowledged and provided with feedback on the
outcome of the lead.
Complete activity reports to measure individual/department effectiveness.
Coordinate and manage DM programmes and ensure appropriate follow up.
Where
appropriate, to successfully open accounts for new DM customers.
Ensure co-operation with other members of the sales team and throughout the
sales force.
Provide customer-oriented service at all times relating to specific sales
issues.
Act
as main contact for DHL of small trading accounts under Telesales, responding
and satisfying their sales and post-sales requirements
Manage multi-channel customers by phone or direct mail
Provide customer-oriented service at all times for multi-channel customers
Build and maintain strong vendor-client relationships.
Coordinate with all sales channels, Customer Service and Marketing Department
for lead management
Liaise with other departments to ensure delivery of service commitment to multi-channel
customers
Ensure feedback is provided to all lead generators on status of all leads
endorsed
Qualify all internal and external lead sources to pass leads to the appropriate
sales resource.
Quantify express revenue potential and validate customer information and needs
(segment) through using the globally agreed selection criteria to produce
quality leads and accounts to ensure DHL achieves its overall sales/revenue
objectives and targets.
Raise relevant paperwork for the main customer database ensuring customer
information is available throughout the organisation
Maximise on all opportunities to secure new business by providing account
facilities to customers through the lead qualification process.
Ensure the data integrity in DHL systems for recording the updated customer
historical information
Adhere to regional standards and agreed procedures and processes
Contact companies and individuals currently not holding an account, confirm
customer details and identify traffic profiles thereby assessing quantity and
quality of future business.
REQUIREMENTS
Bachelor of Degree
2-3 years of relevant experience in Logistics
Telephone skills
Database skills
Fluent English (written and spoken)
BENEFITS
Training: both online and offline with Global DHL
Standards.
Coaching & Feedback culture allows you to advance
further in short-term and long-term development goals.
Working together based on DHL values of "Respect and
Results".
Multifarious engagement activities under "Best Day
Everyday" - our Health & Well-being program.
Employee hobby clubs, sports championships.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 7/11/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
CUSTOMER SERVICE FUNCTIONAL COORDINATOR (1- year contract)
Mức lương: Thỏa thuận - Chuyên môn: Bán hàng (Sales); Xuất nhập khẩu, Logistics - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Handle all administrative and confidential work
for the Head of Customer Service to facilitate the efficient functioning of the
Customer Service team.
Assist the CS head in the preparation of
notes/materials for meetings. E.g.: prepare slides for presentation and provide
basic analysis into CS-related data and information under the instructions of
the department head.
Maintain an effective system of personal record
for all CS staff including leave, training records etc.
Organize and minute monthly CS Meetings and /or
co-ordinate key or large-scale Customer Service or company events including
conferences, visitor lunches and recreation activities.
Organize meetings or conferences when held
locally, acting as secretariat and liaison-in-charge.
Assist the department colleagues to liaise and
arrange travel and accommodation needs for participants and contact designated
hotels to make bookings and oversee any other logistics arrangements.
REQUIREMENTS
Diploma in Business (preferable) or equivalent
2 years of experience in an administrative/support role, preferably with exposure in a Customer Service Support function / Contact Centre environment
Proficient in MS OFFICE (Word, Excel, PowerPoint etc.)
Fluent English (written and spoken)
BENEFITS
Training: both online and offline with Global DHL
Standards.
Coaching & Feedback culture allows you to advance
further in short-term and long-term development goals.
Working together based on DHL values of "Respect and
Results".
Multifarious engagement activities under "Best Day
Everyday" - our Health & Well-being program.
Employee hobby clubs, sports championships.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 7/11/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
SERVICE POINT AGENT
Mức lương: Thỏa thuận - Chuyên môn: Bán hàng (Sales); Xuất nhập khẩu, Logistics - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Answer
phone and greet visitors in Service Center.
Research
shipment tracking requests and provide feedback; attempt to resolve misplaced shipments.
Communicate
with Sales/Service to resolve customer problems.
Assist
with operational procedures including sorting, loading/unloading activities,
shipment processing and documentation, manifesting, bagging, sending shipment
status information, and accepting/securing over-the-counter payments.
Dispatch
pick-up and delivery information in a timely and efficient manner; arrange
daily pick-up schedules.
May
process or prepare import/export documentation and assist in the customs
clearance process in some markets.
REQUIREMENTS
Bachelor of Degree
1-2 years of relevant experience
Telephone and communication skills
Fluent English (written and spoken)
BENEFITS
Training: both online and offline with Global DHL
Standards.
Coaching & Feedback culture allows you to advance
further in short-term and long-term development goals.
Working together based on DHL values of "Respect and
Results".
Multifarious engagement activities under "Best Day
Everyday" - our Health & Well-being program.
Employee hobby clubs, sports championships.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 7/11/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
HR ASSISTANT
Mức lương: Thỏa thuận - Chuyên môn: Hành chính, Nhân sự; Xuất nhập khẩu, Logistics - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Support
Best Day Everyday and DEIB Programs:
Assist in planning, organizing, and executing
employee engagement activities and events.
Help develop and distribute internal
communication materials related to engagement initiatives.
Create and monitor programs to enhance the DEIB
culture within the organization.
Assist in organizing DEIB-related events,
workshops, and awareness campaigns.
Health
& Wellbeing Programs:
Assist
in developing and implementing health and wellbeing programs for employees.
Promote
wellness activities and resources through internal communication channels.
Monitor
the effectiveness of health and wellbeing initiatives and provide feedback for
improvement.
Assist
in coordinating and distributing rewards and recognition for active Hobby club
participants.
Content
Creation:
Develop
engaging & bilingual content for internal newsletters, intranet, and other
communication channels.
Create
visually appealing presentations, posters, and other materials to promote
engagement activities.
Recruitment:
Coordinate
and support all aspects of internal and external recruitment from approvals,
advertising & sourcing to ensure that suitably qualified staff are
available to meet business demands.
Represents
DHL as a key contact point for candidates during their application process
Ensure
the Recruitment SOP is followed strictly, including background checks and
approvals policy.
Coordinate
with the HRBPs to ensure that the newcomers' Pre-boarding and Onboarding
journeys are carried out appropriately and effectively.
Overall
support for the implementation and maintenance of the HRIS related to
recruitment and onboarding for newcomers.
Manage
the operational and distribution of Talent Acquisition surveys, including those
for candidates and newcomers.
Regularly
perform internal data quality checks of the recruitment and onboarding systems
Manage
the standard documents process for the newcomers.
Assist with
other HR-related tasks and projects as assigned.
REQUIREMENTS
Currently
pursuing a bachelor's degree in a relevant field
Experience
working with committees, clubs, youth unions, CSR initiatives, or NGOs is
highly desirable, as it showcases leadership and organizational skills.
Fluent
in English (verbal and communication)
Proficiency
in Microsoft Office (Word, Excel, PowerPoint).
Good
attitude, hard-working, willing to learn.
Graphic
design tools (e.g., Canva, Adobe Creative Suite) are a plus.
BENEFITS
Strong
career support & lots of opportunities in an international environment
Professional
coaching & feedback culture
Respect
and Results Culture
Multifarious
engagement activities under "Best Day Everyday Everyday" our Health &
Well-being program.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 7/11/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
HR INTERN
Mức lương: Thỏa thuận - Chuyên môn: Hành chính, Nhân sự - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Địa điểm: Hồ Chí Minh - Tính chất công việc: Thực tập; Toàn thời gian
JOB DESCRIPTION
Support
Best Day Everyday and DEIB Programs:
Assist in planning, organizing, and executing employee
engagement activities and events.
Help develop and distribute internal communication materials
related to engagement initiatives.
Create and monitor programs to enhance the DEIB culture
within the organization.
Assist in organizing DEIB-related events, workshops, and
awareness campaigns.
Health
& Wellbeing Programs:
Assist in developing and implementing health and wellbeing
programs for employees.
Promote wellness activities and resources through internal
communication channels.
Monitor the effectiveness of health and wellbeing initiatives
and provide feedback for improvement.
Assist in coordinating and distributing rewards and
recognition for active Hobby club participants.
Content
Creation:
Develop engaging & bilingual content for internal newsletters,
intranet, and other communication channels.
Create visually appealing presentations, posters, and other
materials to promote engagement activities.
Assist with
other HR-related tasks and projects as assigned.
REQUIREMENTS
Currently pursuing or recently completed a degree in Human
Resources, Business Administration, Communications, Psychology, or a related
field.
Experience working with committees, clubs, youth unions, CSR
initiatives, or NGOs is highly desirable, showcasing leadership, organizational
skills.
Excellent written and verbal communication skills in both
Vietnamese and English.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Good attitude, hard-working, willing to learn.
Graphic design tools (e.g., Canva, Adobe Creative Suite) is a
plus.
BENEFITS
Strong career support & lots of opportunities in an
international environment
Professional coaching & feedback culture
Respect and Results Culture
Multifarious engagement activities under "Best Day Everyday
Everyday" our Health & Well-being program.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 7/11/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
13 applicants
SALES DATA ANALYSIS INTERN
Mức lương: Thỏa thuận - Chuyên môn: Bán hàng (Sales); Business/ Data Analyst, Business Intelligence(Phân Tích Kinh Doanh) - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Địa điểm: Hồ Chí Minh - Tính chất công việc: Thực tập; Toàn thời gian
JOB DESCRIPTION
Assist in collecting, cleaning, and
organizing raw data from various sources
Conduct exploratory data analysis to
identify trends, patterns, and outliers
Collaborate with cross-functional
teams to understand business requirements and provide data-driven solutions
Create and maintain data
visualizations, reports, and dashboards to communicate findings effectively
Support the development and
implementation of data models and algorithms
Stay up to date with industry best
practices and emerging trends in data analysis.
REQUIREMENTS
Currently
pursuing a bachelor's degree in a relevant field
Can-do
attitude
Familiarity
with data manipulation and analysis using tools like Microsoft Excel and SQL
Knowledge
of Power BI or Python is a plus
Detail-oriented
and able to manage multiple tasks simultaneously.
BENEFITS
Strong
career support & lots of opportunities in an international environment
Professional
coaching & feedback culture
Respect
and Results Culture
Multifarious
engagement activities under "Best Day Everyday Everyday" our Health &
Well-being program.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 7/11/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
52 applicants