[HCM] Công Ty DHL Express Việt Nam Tuyển Dụng Nhân Viên: Tư Vấn Dịch Vụ Khách Hàng, Quầy Giao Dịch, Hỗ Trợ Thông Quan, Chuyên Viên Hỗ Trợ - Chương Trình Bán Lẻ, Thực Tập Sinh Sales Training Full-timeCÔNG TY CỔ PHẦN DHL ECOMMERCE SOLUTIONS (VIỆT NAM)

COMPANY INTRODUCTION
DHL - The Logistics company for the world DHL is the global market leader in the logistics industry and "The Logistics company for the world". DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit [protected info]
RETAIL OUTLET OFFICER
Mức lương: Thỏa thuận - Chuyên môn: Xuất nhập khẩu, Logistics; Bán hàng (Sales) - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Ensure delivery of professional service to all walk-in and account
customers at all times.
Proactive selling of DHL services, such as TDD, SII, and
PDN, to ensure tap on every business opportunity and acquire optimized
revenue
Provide after-sales service to customers by registering
special pre-alerts and following up on special customer requests.
Ensure the updated customer information is shared with
respective sales, and be responsible for all service-related information being
filed and updated.
Answer both walk-in and telephone inquiries.
Provide support in processing the redemption service for
the marketing campaign.
Maintain retail outlet clean and tidy.
The incumbent has no direct reports or authority over
country lines or functional personnel. Nevertheless, he/she must demonstrate
the ability to influence decisions/actions.
REQUIREMENTS
Working experience in the service and sales industry
Rotate among the outlets
Bachelor of degree
English: Fluent (written and spoken)
BENEFITS
Multifarious benefit programs.
Strong career support & lots of opportunities in an
international environment.
Training: both online and offline with Global DHL
Standards.
Coaching & Feedback culture allows you to advance
further in short-term and long-term development goals.
Working together based on DHL values of "Respect and Results".
Multifarious engagement activities under "Best Day
Everyday" - our Health & Well-being program.
Employee hobby clubs, sports championships.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 27/9/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
CLEARANCE SUPPORT AGENT
Mức lương: Thỏa thuận - Chuyên môn: Xuất nhập khẩu, Logistics - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Contact
DHL customers (both origin and destination) for clearance-related shipment
information or documents when the existing documents or information available
are not sufficient for DHL to clear the shipments
Provide
customers with duty and tax advice notification and seek payment approval from
these customers when the duty and tax amounts payable exceed DHL's payment
limits
Collate
the clearance documents and coordinate the handover of these documents with the
assigned broker for BTO shipments.
Review
the "Shipment in Bond" inventory report to ensure that these shipments are
worked on a daily basis.
Manage
maintenance of the customer instructions and customer general information
databases to ensure that the databases are up-to-date and accurate
REQUIREMENTS
Bachelor's degree
2-3 years of working experience in a customs clearance environment
Software skills (Word, Excel, PowerPoint, etc.)
Communication skills (English), spoken and written
BENEFITS
Strong career support & lots of opportunities in an international environment.
Training: both online and offline with Global DHL Group Standards.
Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
Working together based on DHL Group values of "Respect and Results"
Multifarious engagement activities under "Best Day Everyday" - our Health & Well-being program.
Sports/Hobby Clubs.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 27/9/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
RETAIL SUPPORT AND PROGRAM EXECUTIVE
Mức lương: Thỏa thuận - Chuyên môn: Bán hàng (Sales); Xuất nhập khẩu, Logistics - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Analyze and understand the data, create and take the initiative to
promote sales for the Walk Click Call program.
·
Explore and identify
opportunity to grow sales.
Analyze data, periodical
forecasting and reporting of data in line with business objectives, Group
guidelines and policies for Retail Activities.
Support and interact
primarily with colleagues of own team, support the counter in case lack of the
staff in ad hoc situation.
Support for sales team
and revenue generation at Service points, on Website, app and also via customer
service.
Support general admin
tasks related to merchandise receiving and stocking, non-sales departmental
work, such as check-out, photo lab or bagging orders, landlord or vendors
documents...
Comply with established
procedures to reconcile sales data to determine if store is meeting financial
goals and implement plans to improve performance
Comply with established
procedures to execute all safety, security and compliance procedures
Undertake generally
repetitive tasks and activities for multi-store non-sales operations including
new store opening coordination, payroll/incentive plans, event planning, and/or
contest planning and promotion
Under supervision apply
prescribed retail plans and processes for all store operations
Explain facts, practices,
policies, etc. to others or cross function within the organization adhering to
narrowly defined procedures, standards and guidelines
Communicate information
that requires some explanation or interpretation
Address task-related issues
appropriately to maintain work relationships
REQUIREMENTS
More than 4 years of experience in Sales and Retail
Graduated with a Bachelor's Degree in a relevant field
Can-do attitude
Familiarity with data interpretation and analysis using tools like Microsoft Excel and SQL.
Good at PowerPoint Presentation Skills
Knowledge of Power BI or Python is a plus.
Detail-oriented and able to manage multiple tasks simultaneously
Exhibits an exceptional degree of ingenuity, creativity, resourcefulness, and empathy.
Well-developed relationship skills and ability to network with multiple levels of an organization and other business units.
BENEFITS
Multifarious benefit programs.
Strong career support & lots of opportunities in an international environment.
Training: both online and offline with Global DHL Standards.
Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
Working together based on DHL values of "Respect and Results".
Multifarious engagement activities under "Best Day Everyday" - our Health & Well-being program.
Employee hobby clubs, sports championships.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 27/9/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
CUSTOMER SERVICE ADVISOR
Mức lương: Thỏa thuận - Chuyên môn: Xuất nhập khẩu, Logistics - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Accept and register bookings for DHL services.
Offer alternatives to customers and seize upselling and
cross-selling opportunities of value-added services (e.g., Sales Leads,
shipment insurance) during interaction with the customer.
Respond to customers consistently and confidently by
providing accurate information in all areas, such as customs requirements,
transit time, and prices.
Enhance service experience in DHL by exercising
professionalism and empathy when dealing with each customer's varying needs and
demands.
Liaise with Operations and other departments to quickly and
efficiently resolve customer issues and queries.
Highlight areas for improvement with suggested solutions to
improve DHL's procedures, technology, and service to enhance customers'
experience with DHL.
Adhere to global CS procedures while maintaining discretion
to exercise flexibility to customers' needs within reasonable limits in
consultation with CS supervisors and managers.
Assist the supervisors (if applicable) in carrying out
relevant CS orientation/training programs for new or existing CS staff.
REQUIREMENTS
2 years of experience in a Customer Contact Centre or
Telesales environment in a service industry (preferable)
Diploma in Business (preferable) or equivalent
Fluent in English
BENEFITS
Strong career support & lots of opportunities in an international environment.
Training: both online and offline with Global DPDHL Standards.
Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
Working together based on DPDHL values of "Respect and Results"
Multifarious engagement activities under "Best Day Everyday" - our Health & Well-being program.
Sports/Hobby Clubs.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 27/9/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
11 applicants
Sales Training Intern Full-time
Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Mức lương: Thỏa thuận - Địa điểm: Hồ Chí Minh - Chuyên môn: Bán hàng (Sales) - Tính chất công việc: Thực tập; Toàn thời gian
JOB DESCRIPTION
Assist in set-up, logistics, and maintenance of classes offered by the Sales Training team.
Monitor attendance and onboarding process of Commercial members
Support "New Sales Academy" & "Discovery Event" rollout: Training material preparation, training admin.
Support shooting & making videos for "Practice Sell Like Never Before", Commercial events.
REQUIREMENTS
Currently pursuing a Bachelor's in Business Administration, International Business, or a related field.
Available to work at least 3 days/week
Good English in both writing & speaking
Other Tool skills: Excel, PowerPoints, Canvas, Video shooting & designing
Can-do attitude & commitment to excel
Team Player
BENEFITS
Strong career support & lots of opportunities in an international environment.
Professional coaching & feedback culture
Respect and Results Culture
Multifarious engagement activities under "Best Day Everyday" - our Health & Well-being program
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 27/9/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
86 applicants