1. RESPONSIBILITIES
Business Performance Analysis: Support analysis of EDC and iPOS x MoMo performance, including merchant activation, transaction volume, GMV and key operational metrics, to identify performance gaps and improvement opportunities.
End-to-End Process Optimization: Review merchant journeys and operational workflows to identify friction points and support improvement initiatives across onboarding, activation, transaction and merchant support.
Project Coordination: Support cross-functional initiatives between MoMo and iPOS by tracking issues, actions, owners and timelines to ensure agreed improvements are implemented effectively.
Reporting & Business Insights: Consolidate business data, merchant feedback and project updates into clear reports and recommendations to support business decision-making.
2. JOB REQUIREMENTS:
Knowledge and Skills
Strong analytical and structured problem-solving skills; comfortable working with Excel / Google Sheets.
Ability to structure business problems and translate data into clear findings and actionable insights.
Good communication and coordination skills, with the ability to work across different teams and stakeholders.
Basic understanding of business metrics such as transaction volume, GMV, activation and retention; knowledge of fintech or payments is a plus
Working Style and Personality
Detail-oriented: Able to work carefully with business and transaction data.
Ownership mindset: Proactively follows through on assigned topics and open issues.
Structured thinker: Able to understand end-to-end processes and identify where problems occur.
Curious and fast learner: Comfortable learning new payment products, merchant operations and business models
Education and Experience
Final-year student or recent graduate in Business, Economics, Finance, Data Analytics, or related fields.
Previous internship, university project or extracurricular experience involving business analysis, operations, fintech, payments, e-commerce or consulting is a plus, but not required.
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