1/ Main Responsibilities:
Handle customer requirements indicated in Standard Operating Procedure (SOP): Timely & amicable settlement of customer issues.
Check & make sure that clear and correct details are received from the customer at the booking stage.
Coordinate with relevant parties (Customer/ Carrier/ Network) to arrange Booking/ Trucking.
Update information in the core system.
Arrange documents such as Shipping Instruction (SI)/ Verified Gross Mass (VGM)/ Forwarder's Cargo Receipt (FCR)/ Draft Bill of Landing (BL), etc. processing, checking & Billing.
Arrange document collection & upload. Provide shipping advice as per the Customer's SOP.
Generate necessary reports and information for Team Leader: Information is accurate and timely.
Coordinate with overseas office to smooth operation: smooth and timely correspondence, and smooth service delivery.
Other assignments as per the Team Leader's request.
2/ Requirements:
COMPULSORY: Student (NOT fresh graduated and still be student for at least 6 months) who can work full-time from Monday to Friday for 6 months, 1-2 off-sessions per week for the study is acceptable.
Good English skills (both speaking & writing)
Background in Economics, Logistics or Analytics
Good attitude, hard-working, willing to learn
Ability to quickly negotiate with customers in a short call
Good at MS Office
3/ Working Location: 11th Floor, Etown 2 Building, 364 Cong Hoa, Tan Binh Ward, HCMC
4/ Notice:
We kindly request that candidates submit their CVs (résumé) in English as part of the application process.
Why join DHL Global Forwarding?
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.
Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.
As the world's leading logistics' company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL. We will always enable you to take on responsibility and encourage your growth, personally and professionally.
We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:
The largest global network with more than -30,000 passionate employees
The most efficient processes and fastest response times
Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
The best solutions and best customer service
We are part of DHL Group, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at [protected info]
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