COMPANY INTRODUCTION
Địa điểm: Hồ Chí Minh - Loại hình công ty: Công ty Việt Nam - Lĩnh vực kinh doanh: IT (Lập trình, Công nghệ thông tin, Internet, ...) - Quy mô công ty: Nhỏ (< 49 người có BHXH) - Website: [protected info]
GO-GENIE is a smart logistics ecosystem that delivers visibility, scalability, and opportunity by leveraging technology and the magic of collaboration.
Founded in Singapore, our mission is to transform fragmented and underutilized logistics networks into optimized, efficient systems - enabling businesses of all sizes to scale seamlessly while reducing costs and environmental impact.
At GO-GENIE, we're passionate about building a smarter, greener, and more connected logistics landscape. By fostering collaboration across the ecosystem - connecting people, processes, and technologies - we help unlock new levels of agility and efficiency.
Our platform offers intuitive, user-friendly tools that simplify complex logistics operations. From fulfillment and warehousing to last-mile delivery, every feature is designed with ease of use, time-saving, and scalability in mind - allowing teams to operate more efficiently and focus on what matters most.
Sustainability is at the core of everything we do. By optimizing delivery routes, minimizing empty runs, and promoting smarter resource utilization, we help our partners reduce their carbon footprint while growing responsibly.
We also believe in uplifting the people who keep the system moving - our delivery heroes - by equipping them with the flexibility, tools, and support they need to succeed in today's fast-paced environment.
GO-GENIE isn't just a tool - it's a movement toward better, smarter, and more sustainable logistics for all.
ON-BOARDING OFFICER
Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian - Chuyên môn: Xuất nhập khẩu, Logistics - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng!; Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
We're looking for someone to be the bridge between our platform and our merchants - guiding them through training, system setup, and go-live, while working hand-in-hand with our Key Account team to make every onboarding seamless.
Responsibilities
Execute end-to-end client onboarding activities, including platform setup, system configuration, user training, and go-live support.
Coordinate with Key Account Managers (KAMs), merchants, partners and internal stakeholders to ensure onboarding requirements are completed and merchants are operationally ready for launch.
Coordinate onboarding timelines, identify issues, and proactively drive issue resolution to ensure a seamless onboarding experience.
Maintain accurate onboarding documentation, user guides, and process records while gathering merchant feedback to continuously improve onboarding workflows and customer experience.
Escalate technical, operational, or integration-related issues to the relevant teams and track them through to resolution.
Conduct post-onboarding handovers to KAMs, ensuring all account configurations, operational requirements, and outstanding matters are properly documented and communicated.
REQUIREMENTS
Experience with ERP/WMS/TMS systems. Having logistics knowledge is a plus point
IELTS 7.0 or equivalent English proficiency (required for working with international merchants/partners).
Good communication and interpersonal skills.
Detail-oriented, organized, and able to manage multiple onboarding cases at once.
Proactive, eager to learn, and comfortable working in a fast-paced environment.
Basic computer skills (Excel, Google Workspace, etc.); familiarity with CRM/ticketing tools is a plus.
BENEFITS
Competitive salary based on capability, with periodic reviews.
Hands-on training and mentorship from experienced team members.
Young, dynamic work environment with growth opportunities.
Work in a multinational environment
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/7/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
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