[HCM] Đại Học RMIT Việt Nam Tuyển Dụng Nhân Viên Hỗ Trợ Hành Chính Full-time 2021

The Role
This role will provide high-quality administrative support to the Talent Acquisition Advisor in Hanoi in relation to work permits and relocation at RMIT Vietnam, specifically relating to the following areas:
• Work permits, entry permits and visas
• Relocation and mobility
• Quarantine
• Temporary residence cards
• Setting up in Vietnam (Hanoi)
For further information about this position, please see Position Description below.
JD_Administration Support Officer_August [protected info]
Key Accountabilities
Providing administration support in work relating to Vietnamese immigration, including visas, entry permits, work permits and other related legal documents to enter and reside in Vietnam.
Provide consistent and clear communication with the assignee during the work permit and relocation process.
Support the Advisor in managing VN ministries, departments, external immigration legal providers and agents to initiate, track, and review immigration cases, ensuring timelines and service levels are adhered to.
Arrange and prepare payment requests for newly hired staff relating on-boarding matters such as flight tickets, hotel bookings, work permit, visa, residence card, bank accounts, driver's license and reimbursement.
Pre-empt and escalate delays in work permit or visa related matters, to the Advisor to enable the business to resource plan more effectively.
Ensure excellent customer service is delivered by responding promptly to queries.
Record relevant data (visa, work permit related) in Work Day for new employees and manage new employee files.
Uphold confidentiality and ensure due process is followed in all activities.
Other related duties as required.
Key Selection Criteria
Bachelor Degree in Human Resources or Business Administration (Or related discipline)
Demonstrated experience in providing high level coordination and administration support for an international organisation.
Strong experience in delivering excellent customer service across a wide range of internal and external customers
Experience in using Work Day or other related HR platforms is desirable.
Understanding of Vietnam Labour Code and/or Vietnam Immigration Law for foreign employees
Excellent verbal and written communication skills in English and Vietnamese.
Strong organisational and planning skills and ability to set priorities.
Ability to work with confidential information.
Ability to work on own initiative and work under pressure.
Superior knowledge and experience in using IT software such as Microsoft Word, Excel, and Power Point.
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