[HCM] Delivery Hub Operation ManagerCÔNG TY CỔ PHẦN PIZZA 4PS
Ngành nghề: Xuất - Nhập khẩu, Vận tải - Lái xe/ Tài xế, Quản lý điều hành, Lương cao, Thống kê, Giao thông/Vận tải/Thủy lợi/Cầu đường, Logistics / Xuất nhập khẩu / Mua hàng / Kho
Thu nhập: Thương lượng
Hình thức: Toàn thời gian
Ngày đăng: 04/12/2024
Hạn nộp: 04/01/2025
Mô tả công việc
MISSION
The Delivery Hub Operation Manager is responsible for overseeing the operations and performance of multiple delivery hubs, ensuring alignment with the company's strategic goals. This role focuses on optimizing operations, maintaining high food quality and service standards, driving new store openings, and ensuring seamless execution of the delivery hubs model. The unique challenges of the delivery business-such as differing operational conditions, facilities, and partner capacity compared to dining-require tailored improvements and innovations rather than direct replication of dine-in operations.
Key Strategic Challenges for 2025:
Ensuring Quality and Consistency:
Enhance food quality: Adapt operations to overcome the constraints of smaller store sizes, limited facilities, and differing partner availability.
Menu Efficiency Kaizen: Improve COGS (Cost of Goods Sold) by 1-2%.
Hub Labour Model Setting: Optimize headcount and reduce COL (Cost of Labor) by 2-3%.-Enhancing integration of drivers into in-store roles (e.g., kitchen support) is a key to success.
Building a Strong Operational & Training System: Establish comprehensive training programs to empower hub managers and teams with the skills needed for operational excellence.
Key Responsibilities
Lead Delivery Hubs: Manage operations for 8 delivery hubs in 2025 (another three hubs at least is planned to develop), ensuring achievement of operational, financial, and customer satisfaction targets.
Execution of Delivery Hub Model: Collaborate with the Delivery Director to optimize the delivery hubs model for scalability and efficiency.
New Store Openings: Oversee the launch of 3-5 new delivery hubs across Vietnam, based on the company's strategic investment plan.
Quality Assurance and Continuous Improvement:Ensure food quality, packaging standards, and customer service are consistently delivered across all hubs.Identify and address gaps between guest expectations and operational realities, implementing improvements to enhance the overall experience.
Team Leadership & Development: Train and develop hub managers and their teams, fostering a culture of accountability and continuous improvement.
Cross-Department Collaboration: Work closely with the Delivery Strategy/Growth team and other departments to ensure seamless coordination in areas like marketing, logistics, and product development.
The Delivery Hub Operation Manager is responsible for overseeing the operations and performance of multiple delivery hubs, ensuring alignment with the company's strategic goals. This role focuses on optimizing operations, maintaining high food quality and service standards, driving new store openings, and ensuring seamless execution of the delivery hubs model. The unique challenges of the delivery business-such as differing operational conditions, facilities, and partner capacity compared to dining-require tailored improvements and innovations rather than direct replication of dine-in operations.
Key Strategic Challenges for 2025:
Ensuring Quality and Consistency:
Enhance food quality: Adapt operations to overcome the constraints of smaller store sizes, limited facilities, and differing partner availability.
Menu Efficiency Kaizen: Improve COGS (Cost of Goods Sold) by 1-2%.
Hub Labour Model Setting: Optimize headcount and reduce COL (Cost of Labor) by 2-3%.-Enhancing integration of drivers into in-store roles (e.g., kitchen support) is a key to success.
Building a Strong Operational & Training System: Establish comprehensive training programs to empower hub managers and teams with the skills needed for operational excellence.
Key Responsibilities
Lead Delivery Hubs: Manage operations for 8 delivery hubs in 2025 (another three hubs at least is planned to develop), ensuring achievement of operational, financial, and customer satisfaction targets.
Execution of Delivery Hub Model: Collaborate with the Delivery Director to optimize the delivery hubs model for scalability and efficiency.
New Store Openings: Oversee the launch of 3-5 new delivery hubs across Vietnam, based on the company's strategic investment plan.
Quality Assurance and Continuous Improvement:Ensure food quality, packaging standards, and customer service are consistently delivered across all hubs.Identify and address gaps between guest expectations and operational realities, implementing improvements to enhance the overall experience.
Team Leadership & Development: Train and develop hub managers and their teams, fostering a culture of accountability and continuous improvement.
Cross-Department Collaboration: Work closely with the Delivery Strategy/Growth team and other departments to ensure seamless coordination in areas like marketing, logistics, and product development.
Yêu cầu
Must-Have (Hard Skills/Experience)
Proven experience managing multi-location operations, preferably in delivery or food service industries.
Strong P&L management experience with a track record of achieving KPIs.
Exceptional project management skills to execute complex operational initiatives.
Experience leading new store openings and executing expansion strategies.
Proficiency in analyzing operational metrics and data-driven decision-making.
Fluency in business-level English and Vietnamese.
Demonstrated experience in team leadership and talent development.
Must-Have (Soft Skills/Character/Mindset)
Strong leadership, accountability, and problem-solving skills.
Passion for operational excellence and achieving results.
Adaptability to dynamic work environments and changing business needs.
Collaborative mindset with the ability to engage effectively with senior leadership and cross-functional teams.
Want-to-Have (Hard Skills/Experience)
Experience scaling delivery operations in startups or fast-paced environments.
Background in tech or marketing, or experience collaborating with tech teams for operational optimization.
Previous experience in food service operations or delivery-driven businesses.
Want-to-Have (Soft Skills/Character/Mindset)
Proactive in building and developing high-performing teams.
Excellent interpersonal and communication skills to foster strong relationships with stakeholders.
Proven experience managing multi-location operations, preferably in delivery or food service industries.
Strong P&L management experience with a track record of achieving KPIs.
Exceptional project management skills to execute complex operational initiatives.
Experience leading new store openings and executing expansion strategies.
Proficiency in analyzing operational metrics and data-driven decision-making.
Fluency in business-level English and Vietnamese.
Demonstrated experience in team leadership and talent development.
Must-Have (Soft Skills/Character/Mindset)
Strong leadership, accountability, and problem-solving skills.
Passion for operational excellence and achieving results.
Adaptability to dynamic work environments and changing business needs.
Collaborative mindset with the ability to engage effectively with senior leadership and cross-functional teams.
Want-to-Have (Hard Skills/Experience)
Experience scaling delivery operations in startups or fast-paced environments.
Background in tech or marketing, or experience collaborating with tech teams for operational optimization.
Previous experience in food service operations or delivery-driven businesses.
Want-to-Have (Soft Skills/Character/Mindset)
Proactive in building and developing high-performing teams.
Excellent interpersonal and communication skills to foster strong relationships with stakeholders.
Quyền lợi
Thưởng
13rd salary; Annual Performance Review
Chăm sóc sức khoẻ
PTI Healthcare
Phiếu giảm giá
Discount program for employee 50%
13rd salary; Annual Performance Review
Chăm sóc sức khoẻ
PTI Healthcare
Phiếu giảm giá
Discount program for employee 50%
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Hậu Cần/Xuất Nhập Khẩu/Kho Bãi > Vận Tải/Giao Nhận Hàng Hóa
KỸ NĂNG
Delivery Management, Operation Retail, Global Delivery, F&B Operations
LĨNH VỰC
Dịch vụ lưu trú/Nhà hàng/Khách sạn/Du lịch
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Không hiển thị
Xem thêm
[protected info]
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Hậu Cần/Xuất Nhập Khẩu/Kho Bãi > Vận Tải/Giao Nhận Hàng Hóa
KỸ NĂNG
Delivery Management, Operation Retail, Global Delivery, F&B Operations
LĨNH VỰC
Dịch vụ lưu trú/Nhà hàng/Khách sạn/Du lịch
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Không hiển thị
Xem thêm
Giới thiệu công ty
CÔNG TY CỔ PHẦN PIZZA 4PS việc làm
8/13-8/15-8/17 Lê Thánh Tôn, Phường Bến Nghé, Quận 1, Thành phố Hồ Chí Minh, Việt Nam
Quy mô: Từ 1000 - 5000 nhân viên
Việc làm tương tự
Trưởng Phòng Vận Hành Máy CNC
Công ty Cổ phần Giải Pháp Nhân sự Việt Nam - HRchannels Group
Thỏa thuận
Hồ Chí Minh, Bình Dương, Đồng Nai
01/01/2025
Trưởng Phòng vận hành sàn TMĐT (HONOR VIỆT NAM )
CÔNG TY TNHH CÔNG NGHIỆP GIN HUNG VIỆT NAM
20 Tr - 35 Tr VND
Hồ Chí Minh
31/12/2024
TRƯỞNG PHÒNG VẬN HÀNH VÀ QUẢN LÝ GIÁO VIÊN- Edtech
CÔNG TY CỔ PHẦN CÔNG NGHỆ GIÁO DỤC NATIVE X
Thoả thuận
Hồ Chí Minh
26/12/2024
Trưởng phòng Vận hành ứng dụng - Khối Công nghệ thông tin
Ngân Hàng TMCP Tiên Phong - TPBank
Cạnh tranh
Hà Nội
05/01/2025
Trưởng Phòng Vận Hành E - Commerce (Sàn Tmđt)
CÔNG TY TNHH SAKOS
15 - 20 triệu VNĐ
Hồ Chí Minh
06/01/2025
Trưởng Phòng Vận Hành Công Nghệ Thông Tin (Làm việc tại Gia Lai)
Công ty Cổ Phần đầu tư Địa ốc Đại Quang Minh
Thương lượng
Gia Lai
09/01/2025
Trưởng phòng Vận hành Ứng dụng - Khối Công nghệ thông tin
Ngân Hàng TMCP Tiên Phong - TPBank
thỏa thuận
Hà Nội, Hồ Chí Minh
05/01/2025
Trưởng phòng Vận Hành Solar (có thể nhận việc sau Tết)
CÔNG TY TNHH GIẢI PHÁP ĐIỀU KHIỂN VÀ TỰ ĐỘNG HÓA (CAS)
Cạnh tranh
Đà Nẵng
09/01/2025
Vị trí [HCM] Delivery Hub Operation Manager do công ty CÔNG TY CỔ PHẦN PIZZA 4PS tuyển dụng tại , Joboko tự động tổng hợp mức lương Thương lượng, tìm thêm việc làm về [HCM] Delivery Hub Operation Manager hoặc công ty CÔNG TY CỔ PHẦN PIZZA 4PS ở các link phía trên
Giới thiệu công ty
CÔNG TY CỔ PHẦN PIZZA 4PS việc làm
8/13-8/15-8/17 Lê Thánh Tôn, Phường Bến Nghé, Quận 1, Thành phố Hồ Chí Minh, Việt Nam
Quy mô: Từ 1000 - 5000 nhân viên