[ HCM & HN] Client Advisor (Luxury Brands - Watch)

At S&S Group, we are looking for driven and professional individuals to join our sales and service teams to begin a career with our luxury brands.
Luxury Watch Boutiques:
HCM
1. S&S Watches & Jewelry Boutique (Grand Seiko, Bovet 1822, SevenFriday,...)
2. Breitling Boutique
Hanoi
1. Richard Mille Boutique
WHY S&S GROUP:
- Immersing in a one-of-a-kind ecosystem of world-class luxury brands.
- Opportunities to attend training trips and/or brand's events globally.
- Aspirational and dynamic working culture, always striving for top quality standard.
- Opportunities to progress swiftly upwards corresponding to the fast-growing pace of the group and the industry.
- Continuous learning and development opportunities.
- 5-working-days scheme for both retail and back-office colleagues.
- Competitive salary & performance bonus, insurance contribution based on full salary.
- Top quality products and applications for work: Office 365 Suite, SAP, Salesforce, and KPMG consulting services.
- Annual health check at top quality hospital.
- Extra health insurance package.
- Team-bonding allowance.
Reports operationally to: Boutique Manager.
The roles and responsibilities of the Client Advisor include but are not limited to:
*Sales and Customer Experience
- Strive to meet and exceed personal and team sales targets and KPI's.
- Initiate and leverage sales opportunities with existing and prospective customers by delivering excellence in customer experience.
- Build and nurture long-term relationships with prospective customers.
- Support all group's initiatives as they relate to product launches, customer experience, and selling.
* Store Operations
- Follow all the guidelines from the brand and company to operate the boutique smoothly to meet all criteria of aesthetics and safety.
- Ensure the best condition of all fixtures and furniture in the boutique.
- Perform opening and closing store duties as needed.
- Participate in regular inventory counts and in necessary supply stocking/restocking.
* Visual Merchandising
- Assist in maintaining visual standards with direction from brands and management.
* Personal development
- Develop strong product knowledge, soft skills as well as company history, information, and news knowledge by attending training by brands, company & self-learning to generate knowledge about each brand specificities, strengths, and weaknesses. Stay certified with all new brand knowledge.
- Continuously develop product and sales acumen to become the authority. Know the ins and outs of product offerings, optional packages, and the latest technologies.
- Develop knowledge in current industry trends and other relevant fields - Gastronomy, Art & Music, Giftings, and other lifestyle aspects.
- Continuously update knowledge about customers' profile of each brand to better understand their behavior and habits.
* Team-effort duties
- Partner with the team to achieve sales targets.
- Maintain open, professional, and ongoing communications with boutique management and colleagues.
- Serve as a positive role model and represent S&S appropriately at all times.
- Participate in the training of new colleagues (product knowledge, boutique procedures, company policies, etc.)
- Adhere to and uphold all S&S Group core values, policies, and procedures.
- Contribute to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the quality of work and services; helping others accomplish related job results as and where needed.
- Other tasks and responsibilities assigned to the Employee by the Company which may be adjusted from time to time.