[HCM/HN] Nền Tảng Cung Cấp Dịch Vụ Du Lịch Trực Tuyến Agoda Tuyển Dụng Nhân Viên Làm Việc Tại Seoul Full-Time 2023

Accommodation Services Specialist - Korean Market (based in Seoul)
In this Role, you'll get to:
Educate partners on the use of the extranet, manage availability on site
Assist in activation of listings (outbound and inbound calls, tickets) Process sign-ups so that there is zero backlog
Handle support tickets & calls from Partners and Market Management team with the highest integrity and quality
Optimize content to maximize conversion
Prepare reports as necessary
Participate in market and competition research (if required)
Assist in resolving issues related to "key accounts" and connectivity relating to transactions, allotment, notification, cancellations, etc
Share and seek out best practices and knowledge
Accountable for meeting individual KPIs and team goals and following procedures
Promoting supplier self-service support and maintenance
Increase operational efficiencies and revenue within the team, and improve inter department workflows
Improve Net Promoter scores/ Satisfaction Scores from accommodation partners
What you'll Need to Succeed:
Adaptable to new technologies, quick learner
Excellent written and verbal communication skills along with a strong ability to convince
Autonomous and result driven (history of achieving ambitious targets)
Navigates well in ambiguous work environments (minimal structure or formalized processes)
Energetic and driven personality
Adapts well to and is energized by change
Must be operationally orientated
Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business
Excellent fluency in English & Korean.
Basic computer and MS Excel skill
Bachelor or equivalent degree required
Meeting or exceeding expectations in the last performance review including Agent Behaviour KPIs
Must not be a part of any PIP with consistent performance in the last 6 months
Must not have been served with any formal disciplinary actions in the last 12 months.
It's Great if you have:
Bachelor or equivalent degree required
At least 1 year of working experience in the related field would be desirable although fresh graduates are welcome to apply
#2 #CUST #OTHR #seoul #bangkok #sydney #melbourne #perth #toronto #vancouver #shanghai #beijing #shenzhen #prague #hongkong #dublin #tokyo #osaka #yokohama #kualalumpur #warsaw #krakow #singapore #barcelona #madrid #taipei #dubai #hcmc #hanoi #edinburgh #Phuket #nagoya #okinawa #fukuoka #sapporo
Location in Ho Chi Minh City and Ha Noi, Vietnam.
APPLY HERE
Partner Support Specialist - Korean Market (based in Seoul)
In this Role, you'll get to:
Educate partners on the use of the extranet, manage availability on site
Assist in activation of listings (outbound and inbound calls, tickets) Process sign-ups so that there is zero backlog
Handle support tickets & calls from Partners and Market Management team with the highest integrity and quality
Optimize content to maximize conversion
Prepare reports as necessary
Participate in market and competition research (if required)
Assist in resolving issues related to "key accounts" and connectivity relating to transactions, allotment, notification, cancellations, etc
Share and seek out best practices and knowledge
Accountable for meeting individual KPIs and team goals and following procedures
Promoting supplier self-service support and maintenance
Increase operational efficiencies and revenue within the team, and improve inter department workflows
Improve Net Promoter scores/ Satisfaction Scores from accommodation partners
What you'll Need to Succeed:
Adaptable to new technologies, quick learner
Excellent written and verbal communication skills along with a strong ability to convince
Autonomous and result driven (history of achieving ambitious targets)
Navigates well in ambiguous work environments (minimal structure or formalized processes)
Energetic and driven personality
Adapts well to and is energized by change
Must be operationally orientated
Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business
Excellent fluency in English & Korean.
Basic computer and MS Excel skill
Bachelor or equivalent degree required
Meeting or exceeding expectations in the last performance review including Agent Behaviour KPIs
Must not be a part of any PIP with consistent performance in the last 6 months
Must not have been served with any formal disciplinary actions in the last 12 months.
It's Great if you have:
Bachelor or equivalent degree required
At least 1 year of working experience in the related field would be desirable although fresh graduates are welcome to apply
Location in Ha Noi, Vietnam
APPLY HERE
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy .
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.