[HCM] IT Application Manager

Mô tả Công việc
Job Scope:
The Application & Development Manager is responsible for leading the application, development, and implementation of the company's core software applications and digital ordering platforms. This includes overseeing the development of customer-facing e-commerce platforms such as Websites, Mobile applications, BYOD, Loyalty and CRM, point-of-sale systems, inventory management, Middleware, APIs, and other critical business applications, and integration with Food Aggregators (FAs). The manager will work closely with cross-functional teams to identify, prioritize, and deliver technology solutions that drive operational efficiency, enhance the customer experience, and support the company's strategic goals.
Focus on company strategy goals and suggestions/recommendations for IT
management of new solutions, and systems that will provide more benefits for
The company as such increases mores, development, or optimization systems / Interfaces to reduce the workload of the team and be more accurate in data and operational efficiency.
Work with related departments, third-party vendors, aggregators, and JRG to Implement IT/Digital system as Group roadmap.
Daily supervise and build team capabilities for application & developer teams.
Job Description:
Perform project management on any digital projects as assigned by the Management team.
Manage the application development lifecycle, including requirements gathering, system design, coding, testing, and deployment.
Ensuring application performance, identifying, and resolving issues, implementing measures to ensure system reliability and security, and compliance with company policies and industry regulations.
Budgeting and resource planning for the technology department.
Oversee the work of in-house developers and liaise with external technology partners to ensure the timely delivery of software projects.
Continuously evaluate and recommend new technologies, platforms, and software tools to improve the company's digital capabilities and productivity.
Collaborate with business stakeholders to understand their needs and translate them into technical requirements and solutions.
Lead the development and maintenance of the company's e-commerce platform as Website, Mobile application, BYOD, Middle-ware, APIs, system Integrated with FAs, and other third-party platforms, ensuring a seamless and user-friendly online ordering experience for customers while optimizing website contents comfortable for SEO strategies, customer's behavior recommendation by FullStory platform.
Manage the integration of the company's software systems, such as point-of-sale, E-Coupon, inventory, SAS, customer relationship management (CRM) tools, Braze customer engagement platform
Develop and maintain documentation, and follow up on policies & procedures related to application development guidelines from YUM and JM.
Hire, train, and manage a team of talented software developers and engineers, fostering a collaborative and innovative work environment.
Participate in the company's strategic planning and decision-making processes, providing insights and recommendations on technology-driven initiatives.