[HCM - Phú Nhuận] - IT HELPDESK / IT SUPPORTTalentnet Corporation
Nơi làm việc: Hồ Chí Minh
Ngành nghề: IT phần mềm, IT phần cứng/mạng, Bộ Phận Hỗ trợ, Ngân hàng/ Tài Chính, IT / Phần mềm / IOT / Điện tử viễn thông
Thu nhập: 12 Tr - 16 Tr VND
Hình thức: Toàn thời gian
Ngày đăng: 11/10/2024
Hạn nộp: 30/11/2024
Mô tả công việc
Mô tả Công việc
The IT Helpdesk job is responsible for support and assistance to the bank-wide. They interact with staff by phone or in-person to resolve their computer problems related to software and hardware issues to help them get back up running smoothly again. IT Helpdesk will provide the End User Serice support that enable prodiving the Information Technology supporting to end-user by across the bank. This role will carry out some or all of the following activities that related to End User Support services, including Information Technology that are using at the bank ( Laptop, Desktop, PC, VDI, ATM, Printer )
Serve as the first contact with customers who need technical assistance via the phone or email
Perform troubleshooting using different diagnostic techniques
Troubleshoot, diagnose, and resolve technical hardware and/or software issues
Provide quick resolution and excellent customer service
Redirect unresolved issues to the next level of support personnel
Provide needed information on IT products or services
Keep record of problems and their resolution
Follow-up with staff
Provide feedback on processes and make recommendations on areas to improve
Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
Serve as the first contact with customers who need technical assistance via the phone or email
Perform troubleshooting using different diagnostic techniques
Troubleshoot, diagnose, and resolve technical hardware and/or software issues
Provide quick resolution and excellent customer service
Redirect unresolved issues to the next level of support personnel
Provide needed information on IT products or services
Keep record of problems and their resolution
Follow-up with staff
Provide feedback on processes and make recommendations on areas to improve
Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
The IT Helpdesk job is responsible for support and assistance to the bank-wide. They interact with staff by phone or in-person to resolve their computer problems related to software and hardware issues to help them get back up running smoothly again. IT Helpdesk will provide the End User Serice support that enable prodiving the Information Technology supporting to end-user by across the bank. This role will carry out some or all of the following activities that related to End User Support services, including Information Technology that are using at the bank ( Laptop, Desktop, PC, VDI, ATM, Printer )
Serve as the first contact with customers who need technical assistance via the phone or email
Perform troubleshooting using different diagnostic techniques
Troubleshoot, diagnose, and resolve technical hardware and/or software issues
Provide quick resolution and excellent customer service
Redirect unresolved issues to the next level of support personnel
Provide needed information on IT products or services
Keep record of problems and their resolution
Follow-up with staff
Provide feedback on processes and make recommendations on areas to improve
Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
Serve as the first contact with customers who need technical assistance via the phone or email
Perform troubleshooting using different diagnostic techniques
Troubleshoot, diagnose, and resolve technical hardware and/or software issues
Provide quick resolution and excellent customer service
Redirect unresolved issues to the next level of support personnel
Provide needed information on IT products or services
Keep record of problems and their resolution
Follow-up with staff
Provide feedback on processes and make recommendations on areas to improve
Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
Yêu cầu
Yêu Cầu Công Việc
Graduated in Information Technology or Computer Major
Good command of English
Above 1 year of experience
Knowledge or familiar with Windows OS, Linux OS
Knowledge about Network
A technical, logical thought process with Problem-solving skills & Team work spirit
An ability to stick to strict deadlines
An ability to prioritise and delegate
Graduated in Information Technology or Computer Major
Good command of English
Above 1 year of experience
Knowledge or familiar with Windows OS, Linux OS
Knowledge about Network
A technical, logical thought process with Problem-solving skills & Team work spirit
An ability to stick to strict deadlines
An ability to prioritise and delegate
Quyền lợi
Laptop
Chế độ bảo hiểm
Chế độ thưởng
Tăng lương
Nghỉ phép năm
Chế độ bảo hiểm
Chế độ thưởng
Tăng lương
Nghỉ phép năm
Thông tin khác
Bằng cấp:
Đại học
Thời gian thử việc: 60 ngày
Độ tuổi:
Không giới hạn tuổi
Thời gian làm việc: Thứ Hai - Thứ Sáu
Lương:
12 Tr - 16 Tr
VND
Đại học
Thời gian thử việc: 60 ngày
Độ tuổi:
Không giới hạn tuổi
Thời gian làm việc: Thứ Hai - Thứ Sáu
Lương:
12 Tr - 16 Tr
VND
Giới thiệu công ty
Talentnet Corporation
Ngô Quyền, Hoàn Kiếm, Hà Nội
talentnet.vn/en/
Việc làm tương tự
CHUYÊN VIÊN IT HELPDESK (HỒ CHÍ MINH)
Công ty Cổ phần Viễn thông FPT - FPT Telecom
10 - 15 triệu
Hồ Chí Minh, Đồng Nai
12/11/2024
Nhân Viên IT Helpdesk
CÔNG TY CỔ PHẦN THƯƠNG MẠI THẾ GIỚI NƯỚC HOA
8.5 - 9.5 triệu
Hồ Chí Minh
09/11/2024
Nhân Viên IT Support/ IT Helpdesk Tại TPHCM - Không Yêu Cầu Kinh Nghiệm - Đi Làm Ngay
CÔNG TY TNHH TECHNOASIA
Thỏa thuận
Hồ Chí Minh
08/11/2024
Nhân Viên IT HelpDesk
Công ty TNHH Dịch Vụ Sửa Chữa Điện Thoại Vui
10 - 15 triệu VNĐ
Hồ Chí Minh
26/10/2024
Nhân Viên IT Helpdesk - IT Support
Công ty TNHH Vàng Ban Mê
Từ 12 đến 15 triệu
Hồ Chí Minh
26/11/2024
IT Officer - Oakwood Residence Saigon D7
The Ascott Limited Company
Cạnh tranh
Hồ Chí Minh
10/11/2024
Vị trí [HCM - Phú Nhuận] - IT HELPDESK / IT SUPPORT do công ty Talentnet Corporation tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương 12 Tr - 16 Tr VND, tìm thêm việc làm về [HCM - Phú Nhuận] - IT HELPDESK / IT SUPPORT hoặc công ty Talentnet Corporation ở các link phía trên
Giới thiệu công ty
Talentnet Corporation
Ngô Quyền, Hoàn Kiếm, Hà Nội
talentnet.vn/en/