[HCM - Phú Nhuận] - IT HELPDESK / IT SUPPORT
Talentnet Corporation
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 30/11/2024
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: 12 Tr - 16 Tr VND
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Kinh nghiệm: 1 năm
Mô tả công việc
Mô tả Công việc
The IT Helpdesk job is responsible for support and assistance to the bank-wide. They interact with staff by phone or in-person to resolve their computer problems related to software and hardware issues to help them get back up running smoothly again. IT Helpdesk will provide the End User Serice support that enable prodiving the Information Technology supporting to end-user by across the bank. This role will carry out some or all of the following activities that related to End User Support services, including Information Technology that are using at the bank ( Laptop, Desktop, PC, VDI, ATM, Printer )
Serve as the first contact with customers who need technical assistance via the phone or email
Perform troubleshooting using different diagnostic techniques
Troubleshoot, diagnose, and resolve technical hardware and/or software issues
Provide quick resolution and excellent customer service
Redirect unresolved issues to the next level of support personnel
Provide needed information on IT products or services
Keep record of problems and their resolution
Follow-up with staff
Provide feedback on processes and make recommendations on areas to improve
Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
Serve as the first contact with customers who need technical assistance via the phone or email
Perform troubleshooting using different diagnostic techniques
Troubleshoot, diagnose, and resolve technical hardware and/or software issues
Provide quick resolution and excellent customer service
Redirect unresolved issues to the next level of support personnel
Provide needed information on IT products or services
Keep record of problems and their resolution
Follow-up with staff
Provide feedback on processes and make recommendations on areas to improve
Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
The IT Helpdesk job is responsible for support and assistance to the bank-wide. They interact with staff by phone or in-person to resolve their computer problems related to software and hardware issues to help them get back up running smoothly again. IT Helpdesk will provide the End User Serice support that enable prodiving the Information Technology supporting to end-user by across the bank. This role will carry out some or all of the following activities that related to End User Support services, including Information Technology that are using at the bank ( Laptop, Desktop, PC, VDI, ATM, Printer )
Serve as the first contact with customers who need technical assistance via the phone or email
Perform troubleshooting using different diagnostic techniques
Troubleshoot, diagnose, and resolve technical hardware and/or software issues
Provide quick resolution and excellent customer service
Redirect unresolved issues to the next level of support personnel
Provide needed information on IT products or services
Keep record of problems and their resolution
Follow-up with staff
Provide feedback on processes and make recommendations on areas to improve
Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
Serve as the first contact with customers who need technical assistance via the phone or email
Perform troubleshooting using different diagnostic techniques
Troubleshoot, diagnose, and resolve technical hardware and/or software issues
Provide quick resolution and excellent customer service
Redirect unresolved issues to the next level of support personnel
Provide needed information on IT products or services
Keep record of problems and their resolution
Follow-up with staff
Provide feedback on processes and make recommendations on areas to improve
Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
Yêu cầu
Yêu Cầu Công Việc
Graduated in Information Technology or Computer Major
Good command of English
Above 1 year of experience
Knowledge or familiar with Windows OS, Linux OS
Knowledge about Network
A technical, logical thought process with Problem-solving skills & Team work spirit
An ability to stick to strict deadlines
An ability to prioritise and delegate
Graduated in Information Technology or Computer Major
Good command of English
Above 1 year of experience
Knowledge or familiar with Windows OS, Linux OS
Knowledge about Network
A technical, logical thought process with Problem-solving skills & Team work spirit
An ability to stick to strict deadlines
An ability to prioritise and delegate
Quyền lợi
Laptop
Chế độ bảo hiểm
Chế độ thưởng
Tăng lương
Nghỉ phép năm
Chế độ bảo hiểm
Chế độ thưởng
Tăng lương
Nghỉ phép năm
Thông tin khác
Bằng cấp:
Đại học
Thời gian thử việc: 60 ngày
Độ tuổi:
Không giới hạn tuổi
Thời gian làm việc: Thứ Hai - Thứ Sáu
Lương:
12 Tr - 16 Tr
VND
Đại học
Thời gian thử việc: 60 ngày
Độ tuổi:
Không giới hạn tuổi
Thời gian làm việc: Thứ Hai - Thứ Sáu
Lương:
12 Tr - 16 Tr
VND
Thông tin chung
- Thu nhập: 12 Tr - 16 Tr VND
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 30/11/2024
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