[HCM] Trung Tâm Anh Ngữ ILA Tuyển Dụng Chuyên Viên Điều Phối Lịch Học Full-time 2023

Responsibilities
1. Re-enrollment:
Check re-enrollment status weekly.
Take action promptly
2.Scheduling:
Forecast new classes
Schedule classes for the purpose of maximize enrollment and teaching hours
Schedule teachers in carry-on classes and level testing;
Arrange teachers for covering classes, absent teacher/absent Level Tester when requested
Be flexible and adapt the market demand in scheduling to maximize revenue and teaching hours
Smart scheduling
Work closely with AM in order to schedule fill-time teachers having enough hours as their contract
Work closely with CM to get general schedule and pick up classes which depend on the situation of number of teachers an center
3. Customer Services:
Monitor teachers in their customer care tasks to make sure the services are professional
Support in events organized/planned by the company
4. Administration:
During the course: class visit, callings, tests, resources, survey, results, telesales.
Update schedule changes (teachers' substitution, cancellation,..) on ERP forecast and work closely with AM, CM, FOS to request new teachers on NTRF.
Inform teachers whenever schools have activities or schools want to change schedule.
5. Reporting:
Make teachers' monthly salary
Support AM in verifying teachers' leave requests
Calculate teaching hours every month for payment
Update teachers of any changes about their classes
Complete reports: weekly, monthly, or as required.
Benefits
Competitive salary package
Performance Bonus
14 days of annual leave
Healthcare insurance
Health Check
English Courses Discount (90% for employee, 75% for 1st relation of employee, 50% for 2nd & 3rd relation of employee)
ILA Party, Training, Engagement activitie
Requirements
Qualification:
University degree, major in English is preferable
Experience in working in education, administration and customer services is preferable
Skill:
Good management skill
Good analysis and problem solving skill
Be able to well manage and organize the job
Be careful and details
Language: Good communication skills both in English and Vietnamese
Computer: Good MS Office skills (Word, Excel, Access,...)
Other requirements:
Be able to work on shift
Be able to travel to another TCs as request
Works well under pressure and handles stress
Excellent interpersonal skills and a collaborative working manner
Well presented
Enthusiastic, professional and well-organized
Ability to work independently as well as in a team
Ability to work under pressure
Outgoing personality and self motivated
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