[HCM] Trường Đại Học RMIT Việt Nam Tuyển Dụng Student Communications Coordinator Full-time 2023

The Role
Reporting directly to the Student Communications Advisor (Manager), the Student Communications Coordinator supports the delivery of the University's communications to students in Vietnam. The position requires engagement across the University; working closely with the Student Communications Advisor who will direct the strategy. It will involve well planned and written creative content and visuals; advising stakeholders on content creation and communications counsel; coordinating delivery across multiple channels; and reporting for stakeholder engagement and continuous improvement. Our students are our customers - excellent communication with them is paramount and leads to life-changing student experiences.
The position works with others in the University Communications team to share information and collaborate - both across teams and campuses in Vietnam, and with our Student Communications colleagues in Australia.
Your Responsibilities
Stakeholder Management
Work with Student Communications Advisor and collaborate with professional and academic stakeholders in the University across Vietnam campuses and with Melbourne to develop and implement communications campaigns targeting students.
Coordinate regular reports to check success against metrics for all channels, including student feedback, and look for continuous improvements throughout the cycle.
Be the Student Communications support person and connect our great stories with other locations for a wider understanding and amplification of our successes.
Communications Development and Delivery
Develop communication campaigns, messages, stories, graphics, infographics, images, etc. in a timely manner, of high quality and to stakeholder expectations as well as student experiences.
Observe and/or engage with students to gain insights to develop digital content
Use your creative skills and to develop digital content and execute in line with best practice.
Design student communication campaigns together with the Student Communications Advisor both locally and globally.
Own the successful delivery/ execution of content across multiple channels, ensuring communications are aligned with the University's key messages and branding, and follows best practices.
Create, edit and proofread communication content sit's approved to ensure strategic prioritisation of messages within the corporate framework.
Provide advice to the Student Communications Advisor and the Head of Communications regarding student issues and opportunities for communications outcomes and solutions.
Ensure all student communication content on university channels is accurate, effective, inclusive, culturally sensitive, accessible, and conform to RMIT's communications and branding guidelines.
Channel ownership
Be the channel owner for all existing student communications channels (including the development of content and graphics) and monitor and look for improvements to the student experience across all campuses (based on data). This includes Campus Buzz (student fortnightly e-newsletter); Student eXpress, student website, and screens content.
Execute all content through the student communications channels and provide regular accurate reporting and meaningful insight from data analyses.
Use data and insights to continuously improve each channel in line with best practice globally.
Manage the scheduling of all content through the student channels, prioritising key content and using best practice and insights to determine the digital screens content.
Working closely with Digital Communications Advisor to create and deliver engaging content for students across all official social media platforms, especially during major events including Graduation, Orientation and Carnival Days
Job Description
Skills and Experience
A tertiary qualification in professional communication, public relations, corporate communication.
One to two years of experience working in a communications environment, with a background in coordinating and delivering communications projects and campaigns across multiple channels and audiences for multi-level stakeholders.
Excellent communication skills - both written and oral - in English to tell compelling stories and communicate with students. Must have sound professional writing and editing skills, good design and visual skills, and a keen eye for detail. Vietnamese language ability is an advantage.
Strong organisational and planning skills, along with good stakeholder management and relationship building skills.
Ability to collect, analyse and synthesise information into context and deliver solutions.
A good team player with ability to work effectively in teams or autonomously.
Strong attention to detail.
Desirable technician skills: MS365 Suite; Canva (or other design software); Adobe Experience Manager (AEM); and Google Analytics.
Culture
Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. RMIT exists to create transformative experiences for our students, getting them ready for life and work. You will be a part of a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices.
Benefits
Competitive gross salary starting from 22,280,000VND in meeting all the key selection criteria.
13th month bonus + private medical insurance (for you and your dependents) + annual health check.
20 days annual leave plus 5 days paid leave Christmas closure, plus public holidays and paid sick leave.
Unique opportunity to work within a multi-lingual, multi-cultural environment with creative and innovative committed colleagues.
Free use of onsite gym
Library on campus and online - access to RMIT Australia online library
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