Head Barista (joining after Tet)

To lead the resort's coffee and tea programme, ensuring consistently exceptional beverage quality, technical standards and personalised guest experiences. The Head Barista is responsible for developing team capabilities, maintaining equipment, creating innovative beverages and promoting Vietnamese coffee culture and international coffee and tea expertise in line with InterContinental brand and Forbes Travel Guide standards.
YOUR DAY-TO-DAY
Coffee & Tea Quality
• Maintain consistently high standards across designated outlets for Vietnamese coffee, espresso-based beverages and tea.
• Oversee coffee preparation, espresso extraction, grinder calibration and milk selection to achieve the required flavour, texture and silky finish.
• Develop signature and seasonal coffee and tea beverages in collaboration with F&B management.
• Act as the resort's Coffee & Tea Ambassador, demonstrating excellent product knowledge and promoting the coffee and tea programme.
Training & Development
• Train and coach junior baristas and relevant F&B employees to ensure consistent beverage quality and preparation standards.
• Conduct regular practical training, quality checks and competency assessments.
• Attend the designated Coffee School in Shanghai and Tea College in Sri Lanka, subject to approved training arrangements, and share acquired knowledge with the team.
Equipment & Operational Management
• Manage the daily setup, calibration, cleaning and routine maintenance of coffee machines, grinders and related equipment.
• Coordinate with Engineering and authorised technicians to address defects and ensure equipment remains in optimal working condition.
• Maintain appropriate stock levels, monitor inventory and expiry dates, and minimise wastage.
• Monitor beverage costs, portion control and product usage in line with departmental budgets.
Guest Experience & Service
• Conduct daily guest recreation courses in coffee and tea, introducing guests to Vietnamese coffee culture, brewing techniques and tea appreciation.
• Engage guests through personalised recommendations, attentive service and knowledge of their preferences.
• Support suggestive selling and upselling while ensuring a genuine, guest-focused approach.
• Handle guest feedback professionally and take appropriate action to ensure satisfaction.
Standards & Compliance
• Ensure compliance with InterContinental brand standards, Forbes Travel Guide requirements, HACCP and hotel operating procedures.
• Maintain impeccable cleanliness, grooming, presentation and organisation of all assigned work areas.
• Work collaboratively with outlet teams, Engineering, Stewarding and suppliers to maintain operational efficiency and service consistency.