Head Mixologist - Tổ Trưởng Pha Chế

You think outside the bar boundaries and make guests feel comfortable by interacting with them in an appropriate and professional manner, both behind and in front of the bar area.
Personalize beverage recommendations by genuinely listen to guests and anticipate guests' needs by observing and showing honest interest in what they like or drank before.
You acknowledge guests and remember preferred beverages and names from returning guests. Look for opportunities to positively surprise guests, through small or large gestures and acts of kindness.
You know how to upsell quality products and use suggestive selling in order to complement products, resulting in a higher average spending and overall revenue increase.
You are pro-active in supporting colleagues at Regent Phu Quoc Bars, but also in other food and beverage outlets if requested by the management.
You ensure that the bar is stocked according to the standards and equipment is clean and well arranged. Your professionalism as a bartender shows through a perfectly arranged bar and an inviting bar appearance.
You responsibly record orders through the Point of Sale system and actively monitor preparation times in order to deliver food & beverage items within a timely manner.
You carefully handle cash and credit card payments, by correctly recording transactions in the Point of Sale System, resulting in an accurate daily report at the end of the day.
Creating an attractive atmosphere in Omni bar through service and ambiance
Deliver beverages an meals to our guests across Food & Beverage outlets
Ensure all purchases are processed accurately
Daily preparation and closing of bar area, including stock management and cleaning duties