Head of Account Management

About [protected info]
We are a proven and disruptive organization with a fresh vision to enable the transformation of the Hybrid employee/office experience. We create office products and software solutions that deliver the best experience for organizations and enable their people to do their very best work in the office or in the home. 100,000+ businesses of all sizes in over 100 countries - from innovative start-ups to large Fortune 500s - trust the value of Autonomous products. 5,000 Googlers use Autonomous products every day. 2,000 Genentech employees choose us to perform at their best. And so do many of the world's most innovative companies like Microsoft, Intel, Amazon, Salesforce, and LinkedIn.
The Job
You will be responsible for leading the Account Management and Customer Service Team. The successful candidate for this position will help to drive revenue growth on existing accounts by establishing strategic partnerships with them. You are required to have significant commercial experience, combining excellent relationship building and strong team management skills.
The scope of work includes:

• Implement short- and long-term strategies for building client relationships, and driving revenue growth on existing accounts.
• Lead interactions with the most strategic accounts to cater for their needs.
• Establish data collection and monitoring processes that reflect the status and health of accounts.
• Facilitate targeted action plans to resolve issues and maintain client satisfaction.
• Collaborate with cross-functional teams to suggest product or service improvements responsive to client feedback and industry trends.
• Build and refine processes, SOPs, and policies to monitor team performance, manage workloads, and identify additional streams of revenue and upselling opportunities.
• Acts as advocates for Autonomous products and services

Yêu Cầu Công Việc

• The ideal candidate would have these experiences and skills:
  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager or relevant roles
  • Strong analytical thinking and problem-solving skills to analyze data and translate into actionable insights and recommendations for the business
  • Ability to generate creative solutions towards operation issues and empower relevant teams to execute these solutions properly
  • Strong project management and stakeholder management skills to effectively present your findings to stakeholders of all levels
  • Strong communication skills in order to effectively collaborate and exchange information with stakeholders in the community and to deal with mass conflict situations
  • Proficiency in Vietnamese and English (verbal and written) to communicate with a variety of people from different backgrounds, as well as with our international teams.
  • Excellent team management skills
  • Bachelor degree or MBA
• Team Culture Requirements
  • Willingness to constantly learn new tools, and technologies.
  • You must be a fast and thorough learner, capable of systematically inquiring into new technologies and their foundations. Think and rethink, from the ground up.
  • Able to constantly challenge yourself to stay on top of your game and upgrade yourself every day.

Benefit

• Competitive salary package
• Open dynamic working environment with stunning colleagues
• Light breakfasts, healthy lunches, and hearty dinners at the office
• Unlimited sick leave, official holidays, and at least 12 paid days off per year
• Full medical and dental coverage for you and 50% for your family
• Powerful laptop, monitor, standing desk, and any accessories you need to do your best work
• Amazon Kindle & free access to a wide variety of online courses