Head of Commercial

- Lead the translation of the Sales and Marketing strategy into business targets, budgets, and tangible plans to drive the achievement of company objectives.
- Take responsibility for budget preparation, monitoring and establishing strategic marketing plans to achieve the company objectives.
- Attract, retain customers while fostering highly professional relationships with decisions makers within customer's organizations to ensure long-term partnerships.
- Drive and manage the customer value proposition to secure growth and a profitable sales development, ensuring alignment with customer needs and market trends.
- Manage the development of overall standards, guidelines, and policies for Sales and Marketing, including pricing, services, promotion, advertising/PR and media. Drive the implementation of best practices within the department.
- Identify, develop, and oversee business opportunities locally and in the region, leveraging market insights and industry knowledge to capitalize on growth prospects.
- Analyse marketing programs and adjust strategies and tactics to enhance effectiveness and adapt to evolving market dynamics.
- Oversee the preparation of tariff and cost analyses, comparative studies/reports and customer contracts, ensuring accuracy and compliance with company standards.
- Manage customer services activities to maintain high levels of satisfaction and trust from customers, promptly addressing any issues or concerns that arise.
- Resolve commercial issues promptly and provide support to the team as needed, ensuring efficient and effective problem-solving.
- Co-ordinate customer issues with relevant departments and serve as the primary point of contact for customer inquiries and concerns.
- Manage all logistics-related activities and strategies to maximize the value of port's contribution to customers and generate revenue and create additional value-added services.
- Manage government and external affairs activities to support internal stakeholders and maintain positive relationships with governmental offices and external stakeholders.
- Manage and mentor/coach commercial team members, overseeing all performance management activities and fostering a culture of excellence and collaboration.
- Manage and maintain positive relationships with key accounts, local as well as international port users.
- Measure, display, and circulate commercial results, including forecasts and assessments of the competition environment periodically (monthly) to relevant stakeholders.
- Ensure the confidentiality of all works, documents and information received during the course of work performance with due diligence and not to disclose any confidential information to any third-party for any purpose that is related to the company's business during and after the employment with SSIT.
- Ensure all activities under the Commercial department are conducted in a safe manner and in accordance with the company HSSE guidelines, policies, and procedures.
- Read, acknowledge understanding, stay updated on company's policies and regulations, setting a good example of compliance with all relevant guidelines, regulations, policies, and manuals.
- Perform any other duties as directed by the line manager from time to time.