Mô tả công việc
Role Overview
We are seeking a highly motivated and experienced Head of Control Tower to lead and oversee our international logistics control tower operations. The ideal candidate will be responsible for the end-to-end management of our control tower processes, ensuring efficient, transparent, and reliable supply chain execution across our global network. This role requires a strong leader with excellent organizational, communication, and problem-solving skills, as well as a deep understanding of international logistics and supply chain management.
Key Responsibilities
• Oversee and manage the end-to-end control tower operations for all clients in scope, ensuring seamless execution and adherence to service level agreements (SLAs).
• Develop, implement, and maintain standardized operating procedures (SOPs) and internal operating procedures (IOPs) to support control tower processes and ensure consistency across the organization.
• Act as the primary point of contact for operational teams (origin and destination), fostering strong relationships and ensuring effective communication.
• Take ownership and responsibility for resolving issues, queries, and escalations, documenting progress and following up until resolution.
• Monitor key performance indicators (KPIs) and proactively identify areas for improvement in control tower operations.
• Develop and implement strategies to optimize supply chain performance, reduce costs, and improve customer satisfaction.
• Collaborate closely with the Product Manager to define and refine the product scope, ensuring alignment with business objectives and customer needs.
• Lead and mentor a team of control tower specialists, providing guidance, training, and support to ensure high performance and professional development.
• Oversee invoicing processes to ensure timely and accurate billing.
Yêu cầu
• 5+ years of experience in logistics, supply chain management, or control tower operations.
• Proven experience in program management, with a track record of successfully leading and implementing complex projects.
• Strong understanding of international logistics, end-to-end ownership including transportation, customs, and regulatory requirements.
• Proficiency in using business and productivity tools such as ClickUp, Confluence.
• Proficient with MS Office suite.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving skills.
• Critical thinking and decision-making abilities.
• Ability to work effectively in a team environment.
• Organized and methodical approach to work, with a strong attention to detail.
• Resolute attitude and willingness to take responsibility and ownership.
• Ability to learn and work in an agile framework with multiple stakeholders.
• Excellent communication, networking, interpersonal and influencing skills to communicate and command respect at all levels. Ability to effectively communicate in diverse technical, cultural, and language environments.
• Strategically astute to connect detailed operational concepts to what value they drive both for the company and its customers for long-term benefits.
• Strong ability to relate the operational processes with practical implications to customers and operational teams, thereby making balanced judgments.
• Analytical with proven proficiency in translating complex concepts and business requirements into easy-to-understand communication.
• Excellent project management skills to drive multiple global projects simultaneously and ensure full closure to agreed outcomes.
• Ability to effectively work in a remote environment with multiple stakeholders and team members across the globe and in different time zones.
• Strong technical acumen to grasp different technologies and tools for their application and relevance to operational purposes.
• Having worked in various geographies and/or having managed a scope spanning across multiple countries is a plus.
• Experience with Project Management methodologies.
• Knowledge of Supply Chain Management principles and best practices.
Quyền lợi
Chăm sóc sức khoẻ
Premium healthcare package.
Đào tạo
Career advancement opportunities in line with the company's regional expansion.
Hoạt động nhóm
Dynamic, entrepreneurial, and supportive working culture where initiative is encouraged.
Xem thêm
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Hậu Cần/Xuất Nhập Khẩu/Kho Bãi > Quản Lý Chuỗi Cung Ứng
KỸ NĂNG
Communication Skills, Logistics Management, Program Management, Project Management, Supply Chain Management
LĨNH VỰC
Chuỗi cung ứng
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
5
QUỐC TỊCH
Không giới hạn
Xem thêm
Thông tin chung
- Thu nhập: Tới $ 3,000 /tháng
Nơi làm việc
- 7th Floor, Metro Tower, 667 Dien Bien Phu