Head Of Project Management

Position Summary
We are seeking an experienced, results-driven Head of Project Management to serve as the critical control point connecting our Production with our Sales teams and major international retailers. In this leadership role, you will oversee end-to-end order management from start to finish, ensuring seamless execution, process improvements, and operational efficiency.
You will manage a team of 3 - 5 specialists, host vital cross-functional alignment meetings, and act as a primary communication bridge for major retailers. Due to the complexity of multi-categories manufacturing and time-sensitive shipping schedules, we are looking for a strong problem-solver and analytical thinker who can not only provide short term fixes, but also long term sustainable solutions, which leads to company to the next level.
Key Responsibilities
1. End-to-End Order Control
• Thorough understanding of how each milestone works. Develop SOP to flag risk of delay, discuss with internal stakeholders to resolve issues in a timely manner
• Set up and maintain new product programs on major customer portals
• Develop charts, trackers, and documentation to monitor key order milestones and production progress
• Identify operational bottlenecks ("chokepoints"), provide clear visibility, and proactively escalate issues to management team
2. Cross-Functional Leadership & Alignment
• Host and lead critical cross-functional meetings-including Order Validation sessions prior to accepting orders, to evaluate manufacturing feasibility, margin health, and lead times.
• Proactively monitor internal capacity vs order intake to identify risk factors
• Work closely and collaboratively with Production, Sales, Quality Assurance (QA), and other internal teams to resolve roadblocks.
• Rapidly escalate signs of potential delays and coordinate corrective action plans.
3. Client Communication & Data Translation
• Serve as a primary point of contact for major retail clients, communicating professionally and transparently.
• Address client inquiries regarding production capacity, lead times, quality standards, and corrective actions in a timely manner.
• Transform complex internal manufacturing data into clean, structured formats required by major retailers.
4. People Leadership & Management
• Lead, mentor, and develop a team of 3 - 5 project/order management professionals.
• Drive a culture of accountability, precision, and result-oriented execution.
• Build scalable processes and frameworks as the department and company expand.
Requirements & Qualifications