Head Of US College Admissions - Trưởng Phòng Tư Vấn Du Học Mỹ

I. Position summary:
This is a Middle Management Role where successful candidate will work directly with the study abroad counseling team, overseeing daily operations and ensuring the delivery of high-quality counseling service to maximize students' success rates. The Head of Counseling will also collaborate closely with other in-house departments to implement strategies that align with GPA's development goals, initiate product/service innovation, organize brand engagement events as well as support Managing Director and the Board of Management (BOM) in problem-solving and decision-making.
II. Responsibilities and Duties
a. Leadership and Management
- Lead, mentor, and manage the counseling team to ensure exceptional service delivery.
- Develop and implement strategies to improve the efficiency and effectiveness of the counseling unit.
- Work closely with counselors to allocate goals, set expectations, and monitor progress through assessment tools and reporting systems.
- Develop a resource library and regular training program for counselors.
- Forecast risk and control service quality regularly to maximize degree of satisfaction and minimize drop-off rate.
- Ensure all policies, procedures, documentation, and reporting systems of the company are adhered to by all counselors.
- Plan and oversee department budget.
b. Direct Counseling Service
- Advise students on study abroad products and admission counseling services that meet their needs.
- Work directly with (max. 9) students to meet individual Counseling KPI and ensure students' admission success rates.
c. Business Growth
- Collborate closely with other in-house departments in developing potential students database and organizing brand engagement events.
- Analyze data to identify trends and opportunities for growth.
- Represent the Counseling Department at events, seminars, and workshops to promote the counseling services.
d. Report and other duties
- Deliver annual/quarterly/monthly reports and as requested.
- Other tasks assigned by line manager and BOM.
III. Compensation and Benefits:
a. Compensation:
- Base Salary:
• Range: Up to $1,500 USD per month (depending on experience, qualifications, and market standards).
• If the candidate has over 5+ years of relevant experience or has degrees from highly prestigious US universities, the salary can be adjusted higher.
- Performance-Based Bonus: Annual Bonus: 1-2x monthly salary based on achieving company goals, customer satisfaction rates, and team performance.
b. Benefits:
- Healthcare:
• Mandatory health insurance for the employee and annual health checkup.
• Mental wellness programs, including counseling and stress management support.
- Paid Time Off (PTO):
• Annual Leave: 12 days of paid vacation per year, plus national holidays.
• Additional Paid Leave: Maternity/Paternity leave, bereavement leave, etc.
- Professional Development:
• Training Allowance: Budget for professional development, including attending conferences, obtaining certifications, or higher education.
• Sponsorship for Travel: Cover travel expenses for conferences, fairs, or university visits (especially for business development).
• Membership in relevant professional organizations or forums.
- Work-Life Balance: Flexible working hours or remote work options, especially if cross-border client meetings are required.
- Additional Perks:
• Tuition Reimbursement: Tuition support for children of employee attending the company's programs.
• Team Incentives: Annual team-building activities, bonuses for achieving team targets, or recognition awards.