[Highlands Coffee HCM ] - Non - Technical Manager

Reporting to the Head of NSO/Audit/Admin.
Responsible for managing, supervising Non - Technical team to complete all the work required by stores follow schedule and standard to satisfy guest expectation on café lifestyle environment. Ensure store environment in excellent condition (always looks new, preserve).
Managing and monitoring the service suppliers: Hygiene, Pest Control, Transportation, plant supplier, etc... to make sure store's Environment in good condition. (look fresh always).
Managing, guiding, training, supervising Gardener Team & Industrial Hygiene Team to ensure good service and landscape good looking for stores and NSO follow standard and budget
Conducts in-service training and implements safety regulations and
programs. Responsible for safety administration.
Is responsible for the departmental budget.
Is responsible for the efficient operation of Non-Technical department.
Coaches assigned staff, providing professional development opportunities through work assignments, special projects, further education and feedback.
Works proactively with direct reports to ensure that performance standards and policies are consistently applied throughout the organization. Prepares cost estimates, budget requirements for assigned areas.
Forecasting and planning to manage schedules, correspondence, Suppliers, process controls and purchase requisitions within approved budgets and requests exceptions as needed.
Work with relevant departments to make sure the new project (New Store Opening) on time, on budget and ensure partners provide the right services and quality of works.