Highly Urgent IT Support/ IT Helpdesk 20M

The IT Helpdesk Support Specialist will be responsible for providing technical support and troubleshooting assistance to end-users, both onsite and remote, with a focus on Active Directory (AD), Single Sign-On (SSO), Azure, and on-prem AD system related issues. The ideal candidate will have excellent communication skills, strong technical knowledge of AD, SSO, Azure, and on-prem AD systems, and a passion for delivering exceptional customer service.

• Responding to and resolving helpdesk tickets related to AD, SSO, Azure, and on-prem AD systems issues in a timely and efficient manner.
• Providing end-user support for desktops, laptops, mobile devices, and other peripherals.
• Configuring and maintaining user accounts, security groups, and group policies in Active Directory.
• Troubleshooting issues related to Single Sign-On (SSO) and Multi-Factor Authentication (MFA) solutions.
• Administering and maintaining cloud services and applications hosted in Azure.
• Configuring and supporting on-prem AD systems, including domain controllers, DNS, DHCP, and file servers.
• Configuring and supporting remote access solutions such as VPN, Remote Desktop, and Citrix.
• Providing assistance with software installations, upgrades, and patches.
• Collaborating with other IT teams to identify and resolve complex issues.
• Maintaining accurate documentation and following established processes and procedures.

• Bachelor's degree in Computer Science, Information Technology, or related field.
• At least 2 years of experience in a helpdesk support role, with a focus on AD, SSO, Azure, and on-prem AD system related issues.
• Strong knowledge of Active Directory, Single Sign-On (SSO), Azure, and on-prem AD systems.
• Familiarity with cloud-based productivity suites such as Microsoft 365 and Google Workspace.
• Experience with remote access solutions such as VPN, Remote Desktop, and Citrix.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to multitask, prioritize tasks, and meet deadlines.
• Strong analytical and problem-solving skills.
• Willingness to work outside of normal business hours when necessary.

Working environment:

• Technical and dynamic environment
• Flexible working space and time, you can work remotely or offline at the office
• Modern office in the center of Hanoi

Learning and development

• Career development opportunities in leading skills such as technologies, problem solving
• Work with leading experts in the world's science, IT, Finance, Research and Blockchain.
• Increase the ability to manage time, work, projects, especially research and technology projects.
• Opportunity to contribute and build for the leading start up in the field of providing securities, financial and real estate services in Vietnam, and towards the world.

Compensations and benefits:

• Competitive salary and full salary in probation: Up to 20M
• Salary increments and bonus basing on mid-year and year-end performance review
• 13th-15th month salary in accordance with Company's policies and regulations
• 15 days of leave per year
• Flexible working time: offline in Hoang Cau Street, Hanoi
• PTI Health insurance, Health Check, Happy Birthday, Gifts...
• ESOP Policy
• Annual summer vacation, Team-building activities