Mô tả công việc
Handle inbound and outbound calls for Spanish-speaking customers in the U.S. regarding telecommunication services (Lifeline, ACP, etc.)
Identify and address customer needs to ensure satisfaction and service quality
Accurately record call logs and data in the system
Escalate complex cases to supervisors when necessary
Work directly at 434 Tran Khat Chan, Hai Ba Trung district, Hanoi.
Yêu cầu
Fluency in Spanish (speaking, listening, reading, and writing). English comprehension is also required for internal communication and training.
Customer service experience is preferred, but fresh graduates are welcome - training provided.
Basic computer skills: Outlook, Word, Excel.
Strong communication, problem-solving, and multitasking skills.
Quyền lợi
1.General Benefit Package:
Training: Includes customer service soft skills, US telecom law & policy, and Lifeline program procedures.
Working environment: 100% US customers. Improve both Spanish and English communication skills daily.
Fully equipped office: Computers, headsets, lockers, health supplements, imported fruits, instant meals, coffee/tea station, microwave, refrigerator, etc.
Work with major US telecom carriers.
2. Official Employee Benefits:
12 annual leave days (unused days compensated in December payroll)
11 public holidays as per Vietnam's labor law
Full insurance package (social, health, unemployment)
Company union benefits: birthdays, Women's Day, support for sickness/maternity/funerals, etc.
Clear promotion path: CSR Starter → Senior CSR → Team Leader → QA → Coach → Supervisor → Manager
Career mobility: Opportunity to move across departments based on potential
Rotation opportunities: Top performers may be sent to the US headquarters for training and exposure
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 20:00 đến 00:00)
Thứ 2 - Thứ 6 (từ 00:00 đến 04:00)
Thứ 2 - Thứ 6 (từ 04:00 đến 08:00)
Thông tin chung
Nơi làm việc
- - Hà Nội: Tòa nhà HTP, 434 Trần Khát Chân, Phường Hai Bà Trưng